Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Computer keeps restarting - help!

Help!! My laptop keeps restarting. I have the Macbook Pro 13.3 with retina display late 2013 model. This is the report that I keep getting:


Anonymous UUID: 8D17C317-3C80-3D68-26C3-0944168034C5



Tue Jan 21 20:55:25 2014

panic(cpu 2 caller 0xffffff8004edb94e): Kernel trap at 0xffffff7f85866d46, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000000074c8000, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xfffffffffed92288, RDX: 0x7fffffffffffffff

RSP: 0xffffff80f6ef3b90, RBP: 0xffffff80f6ef3bf0, RSI: 0x0000000000000002, RDI: 0x0000000000000000

R8: 0x00000000000002dc, R9: 0x0000000000000000, R10: 0xffffff80f6ef3e20, R11: 0x00000000000002ff

R12: 0x0000000000000000, R13: 0xffffff8018bcf400, R14: 0xffffff80f694ec00, R15: 0x0000000000000000

RFL: 0x0000000000010282, RIP: 0xffffff7f85866d46, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2



Backtrace (CPU 2), Frame : Return Address

0xffffff80f6ef3820 : 0xffffff8004e22f69

0xffffff80f6ef38a0 : 0xffffff8004edb94e

0xffffff80f6ef3a70 : 0xffffff8004ef2dc6

0xffffff80f6ef3a90 : 0xffffff7f85866d46

0xffffff80f6ef3bf0 : 0xffffff7f85866b47

0xffffff80f6ef3c30 : 0xffffff7f857fbcf2

0xffffff80f6ef3d30 : 0xffffff7f85a285e6

0xffffff80f6ef3de0 : 0xffffff7f85a293d1

0xffffff80f6ef3e20 : 0xffffff7f85a36b6e

0xffffff80f6ef3ed0 : 0xffffff7f85a3e5e9

0xffffff80f6ef3ef0 : 0xffffff80052ad3c0

0xffffff80f6ef3f30 : 0xffffff80052abe62

0xffffff80f6ef3f80 : 0xffffff80052abf37

0xffffff80f6ef3fb0 : 0xffffff8004ed6b37

Kernel Extensions in backtrace:

com.apple.iokit.IOUSBFamily(660.4.2)[EA8F4997-7E83-3705-BCB8-2D9CE09A528C]@0xff ffff7f857f9000->0xffffff7f85858fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f854b9000

com.apple.driver.AppleUSBXHCI(660.4.2)[503F6B74-BF0A-3FA6-ADFC-6B4C46D00873]@0x ffffff7f85a27000->0xffffff7f85a43fff

dependency: com.apple.iokit.IOUSBFamily(660.4.2)[EA8F4997-7E83-3705-BCB8-2D9CE09A528C]@0xff ffff7f857f9000

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f854b9000

com.mice.driver.WirelessGamingReceiver(1.0d12)[BF95EC26-4376-3658-9D13-1BA08BB2 D35C]@0xffffff7f85865000->0xffffff7f8586efff

dependency: com.apple.iokit.IOHIDFamily(2.0.0)[54E6C360-B687-3491-BE0B-2AE9D4620140]@0xffff ff7f85774000

dependency: com.apple.iokit.IOUSBFamily(660.4.2)[EA8F4997-7E83-3705-BCB8-2D9CE09A528C]@0xff ffff7f857f9000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

13B3116



Kernel version:

Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

Kernel slide: 0x0000000004c00000

Kernel text base: 0xffffff8004e00000

System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)



System uptime in nanoseconds: 79795871256

last loaded kext at 7632611794: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f8649f000, size 45056)

loaded kexts:

com.mice.driver.Wireless360Controller 1.0.0d12

com.mice.driver.WirelessGamingReceiver 1.0.0d12

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOBluetoothSerialManager 4.2.1f2

com.apple.driver.AudioAUUC 1.60

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 100.14.14

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AppleHDAHardwareConfigDriver 2.5.8fc1

com.apple.driver.AppleHDA 2.5.8fc1

com.apple.iokit.IOBluetoothUSBDFU 4.2.1f2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleCameraInterface 4.20.0

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMuxControl 3.4.28

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleIntelHD5000Graphics 8.2.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.iokit.SCSITaskUserClient 3.6.5

com.apple.driver.AppleUSBCardReader 3.4.0

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 660.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.5

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AirPort.Brcm4360 821.21.49

com.apple.driver.AppleUSBXHCI 660.4.2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.8fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleHDAController 2.5.8fc1

com.apple.iokit.IOHDAFamily 2.5.8fc1

com.apple.iokit.IOBluetoothFamily 4.2.1f2

com.apple.driver.AppleThunderboltEDMSink 2.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.7.0d1

com.apple.driver.AppleGraphicsControl 3.4.28

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOSurface 91

com.apple.iokit.IONDRVSupport 2.4

com.apple.AppleGraphicsDeviceControl 3.4.28

com.apple.iokit.IOAcceleratorFamily2 98.9

com.apple.iokit.IOGraphicsFamily 2.4

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleThunderboltDPInAdapter 3.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.driver.AppleThunderboltNHI 1.9.8

com.apple.iokit.IOThunderboltFamily 3.2.3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Pro with Retina display, iOS 7.0.4

Posted on Jan 21, 2014 5:57 PM

Reply
Question marked as Best reply

Posted on Jan 21, 2014 5:59 PM

com.mice.driver.Wireless360Controller 1.0.0d12

com.mice.driver.WirelessGamingReceiver 1.0.0d12


Uninstall the software associated with these drivers. The gaming controller is most likely causing this kernel panic.


More information on kernel panics:

Resolving Kernel Panics - The X Lab

3 replies

Computer keeps restarting - help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.