Cancellation of a purchase

Question

Cancellation of a purchase

How can I cancel a purchase? I was billed on January 14th for an App with doesn't exist anymore!

iPad (4th gen) Wi-Fi + Cellular (MM)

Posted on Jan 22, 2014 6:04 AM

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Answer 1

Best reply

AnaMusic

Level 9

57,562 points

Jan 22, 2014 6:09 AM in response to Marie-France Mey

Marie-France Mey wrote:

How can I cancel a purchase? I was billed on January 14th for an App with doesn't exist anymore!

To Contact iTunes Customer Service and request assistance

Or... Use this Link > Apple Support iTunes Store Contact

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Answer 2

seventy one

Level 7

27,424 points

Jan 22, 2014 6:45 AM in response to Marie-France Mey

Which app was it. Did you try to buy an OS X app for your iOS system?

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Answer 3

Dah•veed

Level 9

64,651 points

Jan 22, 2014 7:10 AM in response to Marie-France Mey

You should have received an emailed receipt for the purchase. Use the Report a Problem link for the app to make your request.

Apple considers all sales final. What app? Why do you think it no longer exists?

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Answer 4

Jan 22, 2014 8:48 AM in response to AnaMusic

Thank you for your help, I will contact the support.

Best regards.

Marie-France

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Answer 5

Jan 22, 2014 8:59 AM in response to Dah•veed

I bought a German magazine subscription from Burda publishing house. I could not download it, therefore I contact the customer service of Burda. They were very surprised that I could buy this App, because they change it for another App a few month ago and they asked me to contact ITunes Store and to cancel the purchase. also I cannot find my ITunes account on my Ipad

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