HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

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Kingcombe

Q: my ipod  touch is disabled,connected to itunes but says i need to enter passcode but cant as it is still locked

daughter forgot her passcode on ipod touch ,its nw disabled an says connect to itunes ,never been synced or backed up ,tryed restoring it bt eeps asking for passcode help

iPod touch

Posted on Jan 22, 2014 7:50 AM

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Q: my ipod  touch is disabled,connected to itunes but says i need to enter passcode but cant as it is still locked

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  • by Demo,

    Demo Demo Jan 22, 2014 7:58 AM in response to Kingcombe
    Level 10 (95,532 points)
    iPad
    Jan 22, 2014 7:58 AM in response to Kingcombe

    Then try one of these two methods to restore as explained in the kb article.

     

    If you have never synced your device with iTunes, or you do not have access to a computer

     

    If you see one of following alerts, you need to erase the device:

     

    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"

     

    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

     

    Alternatively, place the device in recovery mode and restore it to erase the device:

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.