Technical Issues Message When Trying To Submit My Podcast Feed

Did you ever get iTunes to take your link when submitting your podcast?

Nope,

Emailed apple support and got a generic non-response.

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

Possible iTunes Store errors

Mac: http://support.apple.com/kb/HT1412

Windows: http://support.apple.com/kb/TS1424

How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725

iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408

Resending iTunes Gifts

http://support.apple.com/kb/HT1541

Please do not reply to this email. Thank you for your patience.

Sincerely,

iTunes Store Customer Support

http://www.apple.com/support/itunes/

I could never get it to work. Don't know what they didn't like about my feed. I just went ahead and signed up for a Libsyn account and the Libsyn RSS feed worked. It only took iTunes 1 day to approve my podcast after I was finally able to get the link submitted. Hope you are able to figure it out.

<itunes:image href="http://www.podcasts.com/uploads/PodArt2.png"/>

This image is 315 x 315 - it should be 1400 x 1400 - it's RGB+Alpha and I don't know whether the presence of the aplpha channel is an issue: I should make it JPG and get it at least to 600 x 600 though they may be demanding 1400 x 1400 these days.

I don't know what is meant by HTTP head requests; however you still don't have the top line as I mentioned in my earlier post. I don't know whether that may be an issue.

You still have too many keywords and an incorrect 'itunes:duration' tag though these shouldn't be fatal.

I've been gettin the "technical difficulty" message as well for almost 2 weeks now. I can't seem to figure out was is going on or how to fix it?

I've been trying to submit this link, "http://shoutengine.com/TheNEWGeekNewsHourwithMikeandGerbear.xml"

The feed can be subscribed to successfully in iTunes. It has some minor errors but nothing to cause a problem with the submission: your pubDate and lastBuild Date tags should say Jan rather than January and Feb rather than February.

What is likely to be an issue is that your server appears not to handle 'byte range requests' - this is the method used by iPhones (requesting part of the file at a time rather than the whole thing) and is mandatory for podcast in the Store. The only way round that is to find a server which does handle this for the media files (it doesn't matter for the feed).

I'm using the same hosting for my other podcast previously. In fact, they are under the same account on ShoutEngine. Could it really be an error from iTunes' end?

This was the feed that was submitted "http://shoutengine.com/TheNEWGerbearRadioPodcast.xml" and it was approve a day later. It was about a week later when I created the one that won't go through.

The media file in your feed linked to above tests the same, apparently not supporting byte range requests (I'm not sure the test is all that definitive) - normally the store won't accept submissions where this is not supported, so I can't say what's going on.

There have been instances of the Store rejecting a submission in error (there seem to be more problems at weekends) - I can only suggest waiting until Monday and trying again.

I have been having the same issue as the original poster for a little over a week. I successfully submited my podcast but I had so many things that were not displaying correctly that I decided to have it removed. I probably did that a little too soon since I figured out what was wrong and fixed it. Now, I am trying to resubmit, but the submission form continues to say "We are experiencing technical difficulties. Please try again later."

I guess what I need to know is, is it me or is it them? I can manually subscribe and everything looks fine. I even tried a completely new feed and different iTunes account all to the same outcome. This is getting a little rediculous.

http://feeds.feedburner.com/lucidforlife

You're the second person in the last hour to complain of exaclty this, so it does look as if there is a glitch at the Store end. You could try the alternative URL:

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/publishPodcast

Your feed can be subscribed to in iTunes but note that your itunes:image URL begins with https (encrypted connection) and the Store cannot handle these - you should change it to http.

It's a pity you had the podcast removed. When you do manage to submit it you will probably be told it's already been submitted - this is a bug in the process - and you would have to change the title slightly to get round this.

Well, for whatever reason, I fixed the image URL, used your link, and it worked fine. Thanks for pointing out the "https" issue (That's one I keep forgetting about). I did slightly change the name so hopefully everything will be fine.

Thanks a ton!

Hi!

I'm also trying to add a podcast to Itunes.

Same problem with "technical issue".

The podcast works to subscribe to manually in my Itunes.

I've tried a second RSS-feed and from another site.

Can someone help?

http://www.bibelnidag.org/index.php/podcast

Your feed appears to be OK except that your 'itunes:duration' tag is empty, which should be corrected but shouldn't cause a submissions error, and - more seriously - the 'itunes:image' image is a 200 x 103 GIF: the image must be a JPG or PNG, and must be 1400 x 1400 px, RGB, and less than 500GB. The image problem may be causing the error message.

It would be better when you have a query to start your own thread rather than tack onto an existing one, which can cause confusion; you stand a better chance of an answer in your own thread.

You are on to something here Roger. I redid my xml file in a new format, I'm using Reinvented softwares Feeder app, and it changed the error to telling me my image needs to be at least 600x600 and my server needs to have HTTP head requests enabled. Once I changed my image to one that is 1024x1024 it changed back to the technical issues error. I know my server isnt allowing HTTP head requests and I'm working on trying to get the admin to enable that. Just some info to help solve the riddle, nothing has worked for me quite yet.