EbertM

Q: MacBook Pro is not responding because trackpad is not working.

MacBook Pro is not responding because trackpad is not working. Sometimes the trackpad works but most of the time it is almost "functioning" on its own. It is basically making the mouse click on its on, move on its own, zoom on its own, etc... I just can't use it at all. I have cleaned the track pad, reset the PMU and the PRAM and these have only been temporary solutions, lasting about 10 minutes.  I heard that it could be caused by the battery because it "swells." I hope this can get fixed or I will have to buy a new computer because I really need it for school.

MacBook Pro, Mac OS X (10.7.4)

Posted on Jan 22, 2014 9:04 AM

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Q: MacBook Pro is not responding because trackpad is not working.

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  • by dominic23,

    dominic23 dominic23 Jan 22, 2014 10:39 AM in response to EbertM
    Level 8 (42,122 points)
    Mac OS X
    Jan 22, 2014 10:39 AM in response to EbertM

    Reset SMC.     http://support.apple.com/kb/HT3964

    Choose the method for:

    "Resetting SMC on portables with a battery you should not remove on your own".

     

    If this does not help, contact Apple to have the computer and the battery checked out.

     

    Best.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 22, 2014 4:32 PM in response to EbertM
    Level 10 (208,044 points)
    Applications
    Jan 22, 2014 4:32 PM in response to EbertM

    There are several possible causes for this issue. Take each of the following steps that you haven't already tried until it's resolved. Some may not be applicable.

    1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

    2. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor in response to user input, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.

    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.

    4. Reset the System Management Controller.

    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.

    6. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    7. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and the unit needs to be serviced or replaced.

    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.

    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • by EbertM,

    EbertM EbertM Jan 22, 2014 11:17 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 22, 2014 11:17 PM in response to Linc Davis

    The same issue happened in safe mode. I have an appointment with genius a bit later on in the day. Hopefully it can get fixed.