The software required to communicated with iPods was not installed properly

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The software required to communicated with iPods was not installed properly

Upon connecting my iPod to iTunes I get this message: "The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?"

Upon answering YES, iTunes shows an iPhone indicator in the upper right corner (even though a phone is not connected); but upon connecting the iPod, nothing happens.

So.......I try reinstalling iTunes as a REPAIR and get this message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi" in the box below.

Use Source:

C:\Users\User\AppData|Local|Apple Software

How can i fix this and not lose my 10,00 plus iTunes Library?

Thanks for any help.

Posted on Jan 22, 2014 11:33 AM

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Answer 1

b noir

Level 9

72,324 points

Jan 22, 2014 11:49 AM in response to Obewan

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi"

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

http://majorgeeks.com/download.php?det=4459

(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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