1 Reply Latest reply: Jan 22, 2014 1:02 PM by King_Penguin
lionshead100 Level 1 (0 points)

cannot remember the 2 question answers when trying to purchase an albumn


iPhone 4S, iOS 7.0.4
  • King_Penguin Level 10 (120,161 points)

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use