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trying to purchase an albumn and forgot the answers to the 2 questions

cannot remember the 2 question answers when trying to purchase an albumn

iPhone 4S, iOS 7.0.4

Posted on Jan 22, 2014 12:35 PM

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1 reply

Jan 22, 2014 1:02 PM in response to lionshead100

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

trying to purchase an albumn and forgot the answers to the 2 questions

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