Downloading off of itunes woes
I recently bought the latest arctic monkeys album and all of it downloaded besides one song. I tried re-downloading it a number of times but the progress bar just does not move. Help please and thank you
User profile for user:
sheila_m.
User level:
Community Specialist
Hello bsnyder272,
Thank you for the details of the issue you are experiencing with your recent iTunes Store purchase. I am sure you are eager to listen to the full Arctic Monkeys album. I found a couple of resources that might help with downloading the song.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the song does not download after following the steps in that article, I recommend trying to download the song from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the following article:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
If you are still not able to download the song, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.