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Itunes update failed. MSVCR80.dll is missing

I just updated Itunes on my Windows 7 desktop and now it won't open at all. Error message says Program cannot start because MSVCR80.dll is missing from your computer. Reinstall the program. I don"t want to lose all of my music. What do I do? Will Apple let me know how to fix?? Very frustrating.

Windows 7

Posted on Jan 22, 2014 7:45 PM

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209 replies

Jan 22, 2014 10:27 PM in response to jn3631

I also experienced the same problem tonight. I attempted to correct the problem by using a restore point, but for some reason, my system showed no restore points prior to tonight's events. I tried mspanner's solution of uninstalling all Apple programs, rebooting the computer, and reinstalling iTunes. That works for me!


Thanks for the suggestion, mspanner. I appreciate it.

Jan 23, 2014 7:58 AM in response to jn3631

Yes, everything is saved. The order in which things are removed may make a slight difference. (It did for me with an error on reboot until I'd reinstalled.) Try the following proceedure:




Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)


Remove all of these items in the following order:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support


Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.


See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8


tt2

Itunes update failed. MSVCR80.dll is missing

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