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ian.m. jones00
Level 1 (0 points)

Q: icloud - changing email address and password on iphone 4s

i have changed my apple email address and password but cannot change it on icloud on my phone .I have tried deleting the icloud account but cant because the password does not match the old email address . i have tried old passwords also.

iPhone 4S, iOS 7.0.4

Posted on Jan 23, 2014 1:46 AM

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ian.m. jones00

Q: icloud - changing email address and password on iphone 4s

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  • by diesel vdub,

    diesel vdub diesel vdub Jan 23, 2014 3:46 AM in response to ian.m. jones00
    Level 7 (22,030 points)
    Jan 23, 2014 3:46 AM in response to ian.m. jones00

    Try putting the device in Airplane mode, may not work.

    A restore of the device may be necessary.  If Find My iPhone is enabled, it would be necessary to wipe the device via www.icloud.com if unable to disable the feature on the device.

     

    Ideally, the user would delete the iCloud account on the device prior to changing the email account linked to it.  Simply changing the password should not have resulted in this issue.  It is most likely the combo of changing the email and password.