Robert Martin 1
Level 6 (8,040 points)

Q: Kernel Panics Late 2013 iMac i5 Fusion Drive

I have been having sporadic Kernel Panics with my late iMac 2013.

 

Every time, it comes down to Adobe Creative Cloud.

 

Here is the crash portion of the crash report. Any ideas?

 

Anonymous UUID:       50B7E015-0F4D-018C-CB20-1B31A17FE650

 

 

Thu Jan 23 09:24:14 2014

panic(cpu 1 caller 0xffffff80004dc19e): Kernel trap at 0xffffff800043baa0, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000189818c609d9, CR3: 0x00000002495ea08d, CR4: 0x00000000001606e0

RAX: 0x0000189818c609d9, RBX: 0xffffff838fd93ef8, RCX: 0x0000000000000000, RDX: 0x0000189818c609d9

RSP: 0xffffff838fd93ef0, RBP: 0xffffff838fd93f20, RSI: 0x0000000000000011, RDI: 0xffffff8044520320

R8:  0xffffff805cbc1800, R9:  0x0000000000000000, R10: 0xffffff838fd93e20, R11: 0xffffff7f81299500

R12: 0x00000000004c4b40, R13: 0x000000000000014e, R14: 0xffffff80007dd160, R15: 0x0000000000000000

RFL: 0x0000000000010246, RIP: 0xffffff800043baa0, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000189818c609d9, Error code: 0x0000000000000002, Fault CPU: 0x1

 

 

Backtrace (CPU 1), Frame : Return Address

0xffffff838fd93b80 : 0xffffff8000422f69

0xffffff838fd93c00 : 0xffffff80004dc19e

0xffffff838fd93dd0 : 0xffffff80004f3606

0xffffff838fd93df0 : 0xffffff800043baa0

0xffffff838fd93f20 : 0xffffff80007dd4a9

0xffffff838fd93f60 : 0xffffff800083db67

0xffffff838fd93fb0 : 0xffffff80004f3af8

 

 

BSD process name corresponding to current thread: Creative Cloud H

iMac, OS X Mavericks (10.9)

Posted on Jan 23, 2014 6:59 AM

Close
Robert Martin 1

Q: Kernel Panics Late 2013 iMac i5 Fusion Drive

  • All replies
  • Helpful answers

  • by Robert Martin 1,

    Robert Martin 1 Robert Martin 1 Jan 23, 2014 7:00 AM in response to Robert Martin 1
    Level 6 (8,040 points)
    Jan 23, 2014 7:00 AM in response to Robert Martin 1

    I should add that all software is up to date.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 23, 2014 10:05 AM in response to Robert Martin 1
    Level 10 (208,037 points)
    Applications
    Jan 23, 2014 10:05 AM in response to Robert Martin 1

    Please post the rest of the report.

  • by Robert Martin 1,

    Robert Martin 1 Robert Martin 1 Jan 23, 2014 10:36 AM in response to Linc Davis
    Level 6 (8,040 points)
    Jan 23, 2014 10:36 AM in response to Linc Davis

    Found it. Here's the whole thing:

     

    Anonymous UUID:       50B7E015-0F4D-018C-CB20-1B31A17FE650

     

     

    Thu Jan 23 09:24:14 2014

    panic(cpu 1 caller 0xffffff80004dc19e): Kernel trap at 0xffffff800043baa0, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000189818c609d9, CR3: 0x00000002495ea08d, CR4: 0x00000000001606e0

    RAX: 0x0000189818c609d9, RBX: 0xffffff838fd93ef8, RCX: 0x0000000000000000, RDX: 0x0000189818c609d9

    RSP: 0xffffff838fd93ef0, RBP: 0xffffff838fd93f20, RSI: 0x0000000000000011, RDI: 0xffffff8044520320

    R8:  0xffffff805cbc1800, R9:  0x0000000000000000, R10: 0xffffff838fd93e20, R11: 0xffffff7f81299500

    R12: 0x00000000004c4b40, R13: 0x000000000000014e, R14: 0xffffff80007dd160, R15: 0x0000000000000000

    RFL: 0x0000000000010246, RIP: 0xffffff800043baa0, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000189818c609d9, Error code: 0x0000000000000002, Fault CPU: 0x1

     

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff838fd93b80 : 0xffffff8000422f69

    0xffffff838fd93c00 : 0xffffff80004dc19e

    0xffffff838fd93dd0 : 0xffffff80004f3606

    0xffffff838fd93df0 : 0xffffff800043baa0

    0xffffff838fd93f20 : 0xffffff80007dd4a9

    0xffffff838fd93f60 : 0xffffff800083db67

    0xffffff838fd93fb0 : 0xffffff80004f3af8

     

     

    BSD process name corresponding to current thread: Creative Cloud H

     

     

    Mac OS version:

    13B42

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x0000000000200000

    Kernel text base: 0xffffff8000400000

    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

     

     

    System uptime in nanoseconds: 27041524758867

    last loaded kext at 21899767591187: com.apple.macos.driver.AppleUSBEthernetHost          7.0 (addr 0xffffff7f82ab2000, size 28672)

    last unloaded kext at 21965196012062: com.apple.macos.driver.AppleUSBEthernetHost          7.0 (addr 0xffffff7f82ab2000, size 20480)

    loaded kexts:

    com.intego.iokit.VirusBarrierService          10.5.9

    com.paceap.kext.pacesupport.snowleopard          5.9.1

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AppleBluetoothMultitouch          80.14

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AGPM          100.14.11

    com.apple.driver.ApplePlatformEnabler          2.0.9d1

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.5.3fc1

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.driver.AppleMikeyDriver          2.5.3fc1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleBacklight          170.3.5

    com.apple.driver.AppleThunderboltIP          1.0.10

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.GeForce          8.1.8

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleIntelHD5000Graphics          8.1.8

    com.apple.driver.AppleIntelFramebufferAzul          8.1.8

    com.apple.iokit.IOUSBAttachedSCSI          1.0.5

    com.apple.driver.AppleUSBODD          3.3.5

    com.apple.iokit.SCSITaskUserClient          3.6.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.driver.AppleSDXC          1.4.0

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AirPort.Brcm4360          800.21.45

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AppleUSBXHCI          650.4.3

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleBluetoothHIDKeyboard          170.15

    com.apple.driver.AppleHIDKeyboard          170.15

    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6

    com.apple.driver.AppleMultitouchDriver          245.13

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.3fc1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.driver.AppleThunderboltEDMSink          1.2.1

    com.apple.iokit.IOAcceleratorFamily          98.7.1

    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8

    com.apple.nvidia.driver.NVDAResman          8.1.8

    com.apple.driver.AppleHDAController          2.5.3fc1

    com.apple.iokit.IOHDAFamily          2.5.3fc1

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.iokit.IOAcceleratorFamily2          98.7.1

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

    com.apple.driver.AppleUSBComposite          650.4.0

    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0

    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0

    com.apple.driver.CoreStorage          380

    com.apple.iokit.IOUSBUserClient          650.4.4

    com.apple.driver.AppleThunderboltNHI          1.9.2

    com.apple.iokit.IOThunderboltFamily          2.8.5

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.iokit.IO80211Family          600.34

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.iokit.IOUSBFamily          650.4.4

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          21

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

     

     

    System Profile:

    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.4 GHz, 32 GB, SMC 2.15f2

    Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)

    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

    USB Device: USB3.0 Hub

    USB Device: USB3.0 Hub

    USB Device: Backup+ BK

    USB Device: USB3.0 Card Reader

    USB Device: USB3.0 Hub

    USB Device: Expansion Desk

    USB Device: Minimus USB 3

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: GoFlex Desk Mac

    USB Device: Apple USB SuperDrive

    USB Device: USB2.0 Hub

    USB Device: Cinergy HT USB PVR (US)

    USB Device: USB2.0 Hub

    USB Device: USB2.0 Hub

    USB Device: LaCie Hard Drive USB

    Thunderbolt Bus: iMac, Apple Inc., 23.10

  • by baltwo,

    baltwo baltwo Jan 23, 2014 11:43 AM in response to Robert Martin 1
    Level 9 (62,256 points)
    Jan 23, 2014 11:43 AM in response to Robert Martin 1

    Most likely, one of these is the culprit.

     

    com.intego.iokit.VirusBarrierService          10.5.9

    com.paceap.kext.pacesupport.snowleopard          5.9.1

     

    Boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall and reinstall these two, one at a time. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember.  See

     

    OS X About kernel panics,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics,
    How to troubleshoot a kernel panic, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 23, 2014 12:17 PM in response to Robert Martin 1
    Level 10 (208,037 points)
    Applications
    Jan 23, 2014 12:17 PM in response to Robert Martin 1

    I suggest you start by removing the aftermarket memory. See whether there's an improvement. "Intego" is worthless and you should remove it, but I doubt that it's causing this problem.