Q: iTunes update made iTunes accessible.
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Jan 23, 2014 8:10 AMby turingtest2,Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2
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Jan 23, 2014 11:17 AMby dsm67,Attempting to uninstall iTunes gives me this message: "Error opening installation log file. Verify that the specified log file location exists and is writable." Should I go ahead and continue to remove the other ones anyway, again, following that order, or is there going to be something wrong when I try to un-install those, as well? Totally understand if you have no idea. Thank you for your response, though.
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Jan 23, 2014 12:39 PMby SpyglassSally,I had the exact same problem as dsm67, additionally getting Visual C++ and AppleSyncNotifier.exe Entry Point Not Found errors. I tried uninstalling iTunes as suggested, but was unable to do that either.
The only way I got though it (took me hours to figure this out) was first to
- do a system restore to prior to iTunes trying to do the update, then
- I could follow turingtest2's instructions and actually uninstall the programs (although I did still get a Visual C++ R6034 error during the process).
- I then rebooted, ran the new iTunes install file as admin and it went smoothly except, when rebooting, for an AppleSyncNotifier.exe not found error which I fixed by
- copying libxml2.dll and SQLite3.dll from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
If you're not running 64 bit Windows, I think the above path will work without the (x86) part.
What a mess this was! I'm glad I finally seem to be up and running okay now - rebooting without errors and iTunes opens fine.
Hope this is helpful to someone else.
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Jan 23, 2014 2:35 PMby dsm67,Yeah, same message is what I recieved when trying to un-install all the other programs. I had re-installed iTunes earlier this morning (somehow allowed me to do that), and then trying the copy and paste with what you said, and still nothing. Looks like I have to try a different approach. Again, thank you for your help regardless, it means a lot.
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Jan 29, 2014 1:43 AMby dsm67,Sorry I'm just now saying this, but I wanted to thank both of you, turingtest2 and SpyglassSally, for both of your help in this matter. My iTunes now works fine and I haven't had a problem since. Again, thanks for your contributions. It really helped a lot.
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Feb 2, 2014 9:10 PMby ratska,I tried to uninstall iTunes but I get an error message telling me I'm not the administrator on my PC!
How do I become the administrator? I tried to find information online but the suggestions don't tell me how to login to the administrator account, just how to use programs to reset the password. I don't know how to get to the page where I enter the password for the administrator account, if there even is a password.
