Miztee7

Q: update 11.1.4 won't install on my laptop.  Now I can't get iTunes to work at all.

Update 11.1.14 gave me an error message saying that I should download it and then try to install it manually.  I can't seem to do that either.  Now iTunes won't open at all.  What do I do now?  Have I lost everything I had loaded on iTunes?

Windows Vista

Posted on Jan 23, 2014 9:18 AM

Close

Q: update 11.1.4 won't install on my laptop.  Now I can't get iTunes to work at all.

  • All replies
  • Helpful answers

first Previous Page 9 of 16 last Next
  • by hal56,

    hal56 hal56 Jan 25, 2014 8:09 PM in response to turingtest2
    Level 1 (4 points)
    Jan 25, 2014 8:09 PM in response to turingtest2

    Problem Is apple does not have or easily show prior versions-unless your link takes me there

     

     

    But I will try :-)

     

    TT2--do you ever sleep?

  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 8:26 PM in response to hal56
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 8:26 PM in response to hal56

    You ought to install the current version. Havng gone through the repair process it should install without any issue. Rolling back to an older version creates problems with reading the database file, although depending on where the original install got to that may not have been updated.

     

    I'm a night owl by preference, although work sometimes puts paid to that.

     

    tt2

  • by hal56,

    hal56 hal56 Jan 25, 2014 8:30 PM in response to turingtest2
    Level 1 (4 points)
    Jan 25, 2014 8:30 PM in response to turingtest2

    Thanks again-was wondering whether to use a prior v or current.

     

    for others, that also sets up a decisionor non decision to use system restore-sounds like the right way uninstall and reinstall using 11.4.

     

    of course system restore might work well esp if Apple fixes this problem sometime-but then til apple fixes this those with win 7 just ignore itunes updates

     

     

     

     

     

  • by SteveYates,

    SteveYates SteveYates Jan 25, 2014 9:28 PM in response to turingtest2
    Level 1 (5 points)
    Jan 25, 2014 9:28 PM in response to turingtest2

    Thank you turingtest2 for the posts.  I will add that I had originally tried to download the installer to reinstall, but for some reason it wouldn't download in Firefox...it prompted for the save name/location but then just went to the "thank you" page.  I had to use IE.  Uninstalling everything as directed, rebooting, reinstalling iTunes, and unplugging and replugging my iPhone seems to have worked fine for me.

  • by Wicks831,

    Wicks831 Wicks831 Jan 25, 2014 11:09 PM in response to Miztee7
    Level 1 (0 points)
    Jan 25, 2014 11:09 PM in response to Miztee7

    Same problems as everyone should I wait for a future update tt2?or follow your steps help please :(?

  • by Wicks831,

    Wicks831 Wicks831 Jan 25, 2014 11:12 PM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 11:12 PM in response to turingtest2

    Yo can you help out should I wait for a future update ?:( or follow your steps please help out I have over 900 song help please:( ?

  • by Wicks831,

    Wicks831 Wicks831 Jan 25, 2014 11:25 PM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 11:25 PM in response to turingtest2

    And please please help what steps should I follow :/?

  • by Wicks831,

    Wicks831 Wicks831 Jan 25, 2014 11:27 PM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 11:27 PM in response to turingtest2

    I was about to reset my whole laptop until I Found this

  • by Wicks831,

    Wicks831 Wicks831 Jan 25, 2014 11:30 PM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 11:30 PM in response to turingtest2

    Yo help me out should I wait for future download/update :/? Or follow yours step if so what steps please help out :(?

  • by abernaert,

    abernaert abernaert Jan 26, 2014 2:52 AM in response to Traveler22
    Level 1 (15 points)
    Jan 26, 2014 2:52 AM in response to Traveler22

    This happens if you leave the email blank or the boxes unchecked.
    You check the boxes and fill in a fake email.

  • by abernaert,

    abernaert abernaert Jan 26, 2014 2:53 AM in response to SteveYates
    Level 1 (15 points)
    Jan 26, 2014 2:53 AM in response to SteveYates

    This happens if you leave the email blank or the boxes unchecked.
    You check the boxes and fill in a fake email.

  • by dazzle22,

    dazzle22 dazzle22 Jan 26, 2014 3:24 AM in response to Miztee7
    Level 1 (0 points)
    Jan 26, 2014 3:24 AM in response to Miztee7

    I'm on a Windows Vista laptop and followed the instructions to uninstall. I also uninstalled iCloud. Even though one of the Apple elements (sorry, I can't remember which one but it was about 25mb) appeared not to uninstall, I continued with the process and then restarted the laptop. I then reinstalled iTunes from my downloads folder and it worked correctly this time. The process from start to finish took about 45 minutes. My iTunes library appears to be present and correct.

  • by Traveler22,

    Traveler22 Traveler22 Jan 26, 2014 4:40 AM in response to 5341008
    Level 1 (14 points)
    iPhone
    Jan 26, 2014 4:40 AM in response to 5341008

    Got the same problem here. Couldn't uninstall Apple Mobile Device Support (results in "fatal error during installation"). Version installed is v7.0.0.117.

     

    Since I have nothing to roll back (won't risk destroying my other applications for this trash), I tried running “repair” on Apple Mobile Device Support (click on the “support information” link within the add-remove programs dialog to find it). That process stops with an error because the service won’t start. I clicked “ignore” and the process completed without further errors. Then I tried uninstalling Apple Mobile Device Support through add-remove programs. That worked.

     

    It appears that all Itunes programs were successfully removed (can’t find the directories). Not sure if the library is still intact (two files wouldn’t copy when I backed it up before starting the update).

     

    Just for good measure, I ran Tuneup Utilities registry cleaner to fix up some of what Itunes botched. It found about 50 issues with missing program files and other registry entries left over from the bad install, including an autostart entry for apsdaemon.exe. That was one of the first Apple programs that gave me (and others) errors when rebooting.

  • by mulgabill,

    mulgabill mulgabill Jan 26, 2014 4:42 AM in response to Traveler22
    Level 1 (0 points)
    Jan 26, 2014 4:42 AM in response to Traveler22

    so everyone's disgruntled with their iTunes upgrade on Windows 7?

  • by turingtest2,

    turingtest2 turingtest2 Jan 26, 2014 4:42 AM in response to SteveYates
    Level 10 (87,872 points)
    Apple TV
    Jan 26, 2014 4:42 AM in response to SteveYates

    SteveYates wrote:

     

    Thank you turingtest2 for the posts.  I will add that I had originally tried to download the installer to reinstall, but for some reason it wouldn't download in Firefox...it prompted for the save name/location but then just went to the "thank you" page.  I had to use IE.  Uninstalling everything as directed, rebooting, reinstalling iTunes, and unplugging and replugging my iPhone seems to have worked fine for me.

     

    It seems Firefox has issues with the iTunes download page. Another browser like Google Chrome might work better.

     

    tt2

first Previous Page 9 of 16 last Next