Previous 1 11 12 13 14 15 16 Next 238 Replies Latest reply: Jan 8, 2015 2:57 PM by Jimmydarr Go to original post Branched to a new discussion.
  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    No worries, just trying to make sure nobody gets too zealous.

     

    Appdata is normally OK to leave alone too and would preserve user preferences through the rebuild.

     

    tt2

  • Debsteryx Level 1 Level 1

    Hi - if I follow these steps for the reinstall, will I loose my iTunes library?  If you did this, did you retain all your iTunes data?  Please advise - thanks.

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    As given here:

     

    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

     

    And yes, I used exactly these steps on my Windows XP box with the same issue. My library is fine.

     

    tt2

  • Debsteryx Level 1 Level 1

    Thank you so much for your quick reply.  Cheers   I will do the reinstall promptly - I do back-up to an external hard drive on a regular basis.

     

    Thanks - Debbie

  • hal56 Level 1 Level 1

    thanks TTest on teh back up--

     

    I have 2 back ups-one to a server

    which is tied into my wireless router--server made by buffalo--plus I have a 2 terrabyte portable hd which I take with  when I travel.

     

    I learned if I transfer the library files and folder et all to my other PCs I could dupulicate itunes on another PC--except for one minor problem--my main PC has a huge HD and I have a lot in itunes --also due to ipad I have a huge amount of PDF files I take with and of course my books I have bought on itunes.

     

    So while i can replicate itunes on another PC the entire  library will not fit.

     

    Lesson: when buying back up PC esp laptops consider getting ones with large enough HD.

     

    this tech stuff is complicated and time consuming, and I am 68 YO--not so easy adapting to everything but a pleasure to use stuff we could not envision when I was a kid.

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    You can run the entire iTunes library from any suitably sized external drive.

     

    tt2

  • hal56 Level 1 Level 1

    I also noted earlier I had an early version of the Apple IIe and an early version of the MAC-I think I got the 512 mac back in the early days and I got it when MS came out with MAC version of excel and word. Thats when DOS was still heavily in use.

     

    Anyway, relating to Apple, all this makes it quite apparent what a genius Steve Jobs was-leadership, vision etc. I would imagine he would have been more than a bit upset with this occurance. Makes you wonder what Apple will be in 10/20 years.

     

    the beauty of Itunes and the ipods and ipads is its easy to use. Intuitive.

     

     

    TT2--I was a bit apprehensive when I went to do the fix but you made it easy-thanks again.

     

     

     

  • hal56 Level 1 Level 1

    re: back ups--yep--I have a level of comfort knowing its backed up--however, ....things in life do not always go the way you plan them to.

     

    My latest "project" is doing slideshows of photos on ipad air and I have not quite learned how to add new pics to existing slideshows-I'll keep trying before I read how to--as I said apple stuff is (suppossed to be) intuitive.

     

     

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    You're welcome.

     

    tt2

  • scmibis Level 1 Level 1

    An even safer approach is to keep all libraries as well as content on a separate hard drive (my laptop has two). Even though all attempts to upgrade failed, at no point did I lose either my files nor the up-to-date latest library entries.

  • a_n_20 Level 1 Level 1

    Wow! This worked.. thanks!

  • tealbingy Level 1 Level 1

    Listen up, folks - kammitty's fix (one page back) is the best - let Apple do it for you!  I'd tried all of the excellent advice here, and still no dice.  Then (get this) the Apple advisor saw via remote that I was using Firefox.  He suggested IE, and viola, the blasted program downloaded!  He also said that he'd seen download issues on that newest version with Google Chrome.

     

    But heck, why bother doing it yourself, when Apple will walk you through for free?

  • sm2233 Level 1 Level 1

    Thank you tt2. Your guide worked very well on my Win XP and my Library is fully restored. Big sigh of relief.

    I had a problem uninstalling Apple Mobile Device Support but MS Fix It solved that. It took ages but it worked.

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    You're welcome.

     

    tt2

  • hal56 Level 1 Level 1

    the problem was not downloading--the problemwas itunes stopped working-the right fix was uninstalling the programs and then reinstalling itunes--voila it was working.

     

    On the downloading--firefox will download but does not easily identfy the version of itunes--if you roll the cursor over the exe setup file it will tell your what version--if you use IE it downloads with identifier ie 11.1.14

     

    but again TT@ gave the proper way to do it when I tunes stops working.

     

    When Itunes program gives you the alert and question  if you want to download and install--it should work. It has before for years and should now--they fumbled the ball at apple.