Q: update 11.1.4 won't install on my laptop. Now I can't get iTunes to work at all.
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Jan 29, 2014 12:17 AMby Johnblack,The suggested workaround (uninstall, clean up registry AND reinstall) works for iTunes32 BUT NOT for iTunes64. Moreover unistalling iTunes64 and restarting the system triggers the same error message even if iTunes and its related programs were removed!!! The only solution is a system restore!!!! Version 11.1.4 ist just a bunch of crap. How is it possible that this version was released without prior exhaustive tests ?
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Jan 29, 2014 5:15 AMby IBidYouADuh,What worked for me was uninstalling all the programs mentioned in the previous post, but also going into the programs folder and deleting their respective folders...that included the apple folder located within the "common" folder. After I rebooted and tried to install iTunes every thing went fine. My library was also still intact.
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by turingtest2,Jan 29, 2014 6:49 PM
turingtest2
Jan 29, 2014 6:49 PM
in response to christinefromcuyahoga falls
Level 10
(88,076 points)
Apple TVYou're welcome.
Those still having trouble should now refer to:
Troubleshooting issues with iTunes for Windows updates
tt2
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Jan 30, 2014 10:26 AMby hemibee,Hey I finally got an older vesion of itunes to work!!! 10.7 x64 for windows 7After uninstalling all apple products even quicktimeI had to delete everything from (program files, and program files x64, program data,)And all downloads from apple, and I went in to search deleted other stuff from apple, and itunesBut definently not my itunes library and PlaylistDown loaded 10.7 x64 for windows 7, but checked (do not start when done)Then I emptied my recycling bin and restarted my PCI ran geek tech tool box same as reg cure pro, also PC Tools registry cleaner, and CC CleanerThen I emptied my recycling bin and restarted my PCAnd wallah... It finally works, and I Love the older version anyways.Easier to download and transfer music!!!!! -
Jan 30, 2014 10:43 AMby masandman,TT2 -- Thanks for posting the solution to what I assume is an issue with Aplle's iTunes update. The solution worked fine.
I did have to go to the next step and delete selected files & folders. For anyone else who needs to do that, if one of the subfolders in "C:/program files (x86)/common files/Apple" can't be deleted, it may be because an application file in that folder is open. After following the instructions TT2 posted and after deleting what I could in Step 2, I went to Task Manager and looked at both "Processes" and "Services" and closed a couple of Apple-related applets that were stil running. Then was able to delete the remaining subfolder in C:/.../common files/Apple. Then I rebooted and reinstalled the latest version of iTunes.
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Jan 30, 2014 10:44 AMby little_ann_marie,The newest iTunes won't work unless iTunes and supporting applications are completely uninstalled first.
After you have uninstalled everything Apple tells you to (http://support.apple.com/kb/HT1923) using the uninstall feature in the Control Panel, these are the folders you need to manually delete the contents of:
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)
You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.
If you don't have the Mobile Device Support folder in either location, reboot and try to install the software. This has worked for lots of people so far. I hope it works for you, too.
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Jan 30, 2014 10:45 AMby little_ann_marie,The newest iTunes won't work unless iTunes and supporting applications are completely uninstalled first.
After you have uninstalled everything Apple tells you to (http://support.apple.com/kb/HT1923) using the uninstall feature in the Control Panel, these are the folders you need to manually delete the contents of:
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)
You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.
If you don't have the Mobile Device Support folder in either location, reboot and try to install the software. This has worked for lots of people so far. I hope it works for you, too.
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Jan 30, 2014 4:46 PMby Golf129,I'm in the step of uninstalling the Apple Software Update. The thing is I can't find it in the Program and Features which is extremely annoying. I've tried looking whether anybody got this problem but still haven't found it. I would appreciate any help from here. Thanks
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Jan 30, 2014 4:58 PMby turingtest2,It is possible it didn't install correctly when the initial installation went wrong. If you can't find a component to remove then move on to the next step. See Troubleshooting issues with iTunes for Windows updates for details.
tt2
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Jan 31, 2014 8:31 PMby Autojunkie,tt2,
I have been following this post as I have the same issue. I have tried multiple times to get a clean install and have not been successful. I do get itunes to install, but it does not install the modil device support program. I have deleted the programs in order, cleaned out the file folders, deleted temp. I am missing something and am open to suggestions. I even tried a system restore to an earlier date. Downloaded itunes with google and IE. I hope I am missing something that is obvious, but I haven't seeen it yet. Appreciate any suggestions.
Thanks
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Feb 1, 2014 1:06 AMby turingtest2,OK, let's try digging a litle deeper. What version of Windows? Could you please go into Control Panel > Programs and Features and tell me which of these items are shown as installed:
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
iCloud
iTunes
tt2
