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  • Johnblack Level 1 Level 1

    The suggested workaround (uninstall, clean up registry AND reinstall) works for iTunes32 BUT NOT for iTunes64. Moreover unistalling iTunes64 and restarting the system triggers the same error message even if iTunes and its related programs were removed!!!  The only solution is a system restore!!!! Version 11.1.4 ist just a bunch of crap. How is it possible that this version was  released without prior exhaustive tests ?

  • IBidYouADuh Level 1 Level 1

    What worked for me was uninstalling all the programs mentioned in the previous post, but also going into the programs folder and deleting their respective folders...that included the apple folder located within the "common" folder. After I rebooted and tried to install iTunes every thing went fine. My library was also still intact.

  • scmibis Level 1 Level 1

    AH ... that might explain why my attempts were also unsuccessful - I'm running Win7 64 bit.

  • hal56 Level 1 Level 1

    i had zero problems in following TT2 instructions on my win7 64

    took 10 minutes with the reboot.

     

    I also used cc cleaner/registry cleaner once I was done.

  • christinefromcuyahoga falls Level 1 Level 1

    Thanks this worked for me!  The mobile device support wouldn't uninstall, but went away later.  So glad to have found this post, saved me much frustration and time!

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    You're welcome.

     

    Those still having trouble should now refer to:

    Troubleshooting issues with iTunes for Windows updates

     

    tt2

  • hemibee Level 1 Level 1
    Hey I finally got an older vesion of itunes to work!!! 10.7  x64 for windows 7
    After uninstalling all apple products even  quicktime
    I had to delete everything from (program files, and program  files x64, program data,)
    And all downloads from apple, and I went in to search deleted  other stuff from apple, and itunes
    But definently not my itunes library and Playlist
    Down loaded 10.7 x64 for windows 7, but checked (do not start  when done)
    Then I emptied my recycling bin and restarted my  PC
    I ran geek tech tool box same as reg cure pro, also PC Tools  registry cleaner, and CC Cleaner
    Then I emptied my recycling bin and restarted my  PC
    And wallah... It finally works, and I Love the older version  anyways.
    Easier to download and transfer  music!!!!!
  • masandman Level 1 Level 1

    TT2 -- Thanks for posting the solution to what I assume is an issue with Aplle's iTunes update.  The solution worked fine. 

     

    I did have to go to the next step and delete selected files & folders.  For anyone else who needs to do that, if one of the subfolders in "C:/program files (x86)/common files/Apple" can't be deleted, it may be because an application file in that folder is open.  After following the instructions TT2 posted and after deleting what I could in Step 2, I went to Task Manager and looked at both "Processes" and "Services" and closed a couple of Apple-related applets that were stil running.  Then was able to delete the remaining subfolder in C:/.../common files/Apple. Then I rebooted and reinstalled the latest version of iTunes.

  • little_ann_marie Level 1 Level 1

    The newest iTunes won't work unless iTunes and supporting applications are completely uninstalled first.

     

    After you have uninstalled everything Apple tells you to (http://support.apple.com/kb/HT1923) using the uninstall feature in the Control Panel,  these are the folders you need to manually delete the contents of:

     

    C:\Program Files\Common Files\Apple\Mobile Device Support

    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)

     

    You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.

     

    If you don't have the Mobile Device Support folder in either location, reboot and try to install the software.  This has worked for lots of people so far.  I hope it works for you, too.

  • little_ann_marie Level 1 Level 1

    The newest iTunes won't work unless iTunes and supporting applications are completely uninstalled first.

     

    After you have uninstalled everything Apple tells you to (http://support.apple.com/kb/HT1923) using the uninstall feature in the Control Panel,  these are the folders you need to manually delete the contents of:

     

    C:\Program Files\Common Files\Apple\Mobile Device Support

    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support (if it exists)

     

    You have to delete the contents of the Mobile Device Support folders before you can delete the Mobile Device Support folders or you will get an error message.

     

    If you don't have the Mobile Device Support folder in either location, reboot and try to install the software.  This has worked for lots of people so far.  I hope it works for you, too.

  • Golf129 Level 1 Level 1

    I'm in the step of uninstalling the Apple Software Update. The thing is I can't find it in the Program and Features which is extremely annoying. I've tried looking whether anybody got this problem but still haven't found it. I would appreciate any help from here. Thanks

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    It is possible it didn't install correctly when the initial installation went wrong. If you can't find a component to remove then move on to the next step. See Troubleshooting issues with iTunes for Windows updates for details.

     

    tt2

  • Autojunkie Level 1 Level 1

    tt2,

     

    I have been following this post as I have the same issue.  I have tried multiple times to get a clean install and have not been successful.  I do get itunes to install, but it does not install the modil device support program.  I have deleted the programs in order, cleaned out the file folders, deleted temp.  I am missing something and am open to suggestions. I even tried a system restore to an earlier date.  Downloaded itunes with google and IE.  I hope I am missing something that is obvious, but I haven't seeen it yet.  Appreciate any suggestions.

     

    Thanks

  • turingtest2 Level 9 Level 9
    expertise.itunes
    iTunes

    OK, let's try digging a litle deeper. What version of Windows? Could you please go into Control Panel > Programs and Features and tell me which of these items are shown as installed:

     

    Apple Application Support

    Apple Mobile Device Support

    Apple Software Update

    Bonjour

    iCloud

    iTunes

     

    tt2

  • Autojunkie Level 1 Level 1

    I have widows 7 64 pro.

     

    I have all but Mobile Device Support and iCloud.