Q: update 11.1.4 won't install on my laptop. Now I can't get iTunes to work at all.
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Jan 25, 2014 5:22 AMby turingtest2,The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
System Restore may get you working again, it has for some, but I think it is a bit of a lottery. You might still find you need to work through the removal and update stages.
tt2
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Jan 25, 2014 6:00 AMby RBubb,Boy am I glad TT2 replied to this problem as following the above instructions exactly fixed the problem with, thankfully, no loss of any music or media folders in my iTunes library. As with another user I had to uninstall 'Apple Mobile Device Support' using the CCleaner, other than that it all went according to TT2's instructions. Given that our family's library is about 200 GB of music and other media this could of been a disastrous weekend.
Shame on Apple for releasing an update that, basically, amounted to a virus that infected and adversely affected its own software. Don't you test this stuff before unleashing it on an unsuspecting public. Come on get your **** together.
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Jan 25, 2014 7:01 AMby turingtest2,The current build is 11.1.4.62, the previous build was 11.1.3.8, however there are no obvious public links to that version on Apple's site. Have you tried the detailed uninstall and reinstall instuctions?
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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Jan 25, 2014 7:09 AMby turingtest2,Ah, if you have successfully reinstalled iTunes 11.1.3 (or the last build that you were using) then you may also need to restore a previous version of your iTunes library database in the manner described in . The alternative is to reinstall the current version. If you've cleaned up in the way suggested in the support document a fresh install should work without problems.
tt2
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Jan 25, 2014 7:13 AMby giorita,Tt2 i did what you suggested in page 1
Deleted step by step iTunes ... Apples software update , apple Mobile Dev Support ( it did not delete bit i went on)...bonjour, apple application support
Then switched off/ on PC. Installed succesfully version 10.3.1 but when i tried to open it gave me Jim's same message about me having a more recent version of itunes.
Now I am re doing deleting procedure step : iTunes ,. Apples software update , apple Mobile Dev Support ( it did not delete bit i went on)...bonjour, apple application support...
Now i don't know what version to install so as not to lose my music
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Jan 25, 2014 7:17 AMby turingtest2,As given in some versions of my advice on this issue...
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Install the current version from http://www.apple.com/itunes/download/ It should work fine.
tt2
