Miztee7

Q: update 11.1.4 won't install on my laptop.  Now I can't get iTunes to work at all.

Update 11.1.14 gave me an error message saying that I should download it and then try to install it manually.  I can't seem to do that either.  Now iTunes won't open at all.  What do I do now?  Have I lost everything I had loaded on iTunes?

Windows Vista

Posted on Jan 23, 2014 9:18 AM

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Q: update 11.1.4 won't install on my laptop.  Now I can't get iTunes to work at all.

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  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 7:39 AM in response to giorita
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 7:39 AM in response to giorita

    That's good news.

     

    tt2

  • by giorita,

    giorita giorita Jan 25, 2014 7:58 AM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 7:58 AM in response to turingtest2

    The only thing is that when I switch PC on I get the following message

     

    Impossble to find access of  xmlReaderforIO in the library libxml2.dll.

     

    Nevertheless I click on OK and itunes opens

     

    Should i re do all the uninstall reinstall procedure? What's this message

  • by .MRB.,

    .MRB. .MRB. Jan 25, 2014 8:09 AM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 8:09 AM in response to turingtest2

    Thank you.  It solved my problem.

     

    In the list of programs to remove I had to add iCloud in order to get the "C:\Program Files (x86)\Common Files\Apple\" folder cleared as the instructions recommended.

  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 9:31 AM in response to giorita
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 9:31 AM in response to giorita

    giorita wrote:

     

    The only thing is that when I switch PC on I get the following message

     

    Impossble to find access of  xmlReaderforIO in the library libxml2.dll.

     

    Nevertheless I click on OK and itunes opens

     

    Should i re do all the uninstall reinstall procedure? What's this message

     

    That is a new message for me. Would you mind posting a screenshot? You could try going into the Programs and Features control panel and repairing the iTunes install.

     

    tt2

  • by giorita,

    giorita giorita Jan 25, 2014 9:44 AM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 9:44 AM in response to turingtest2

    Unfortunately the message is in Italian.....

  • by tothemax12,

    tothemax12 tothemax12 Jan 25, 2014 9:47 AM in response to Miztee7
    Level 1 (0 points)
    Jan 25, 2014 9:47 AM in response to Miztee7

    This is not the first time that updates of apple products have crashed or failed to update on PC products. Here is what I have found will work in almosyt all cases and the important thing is not to lose your playlist. The library is not that hard to reinstall but I hate to lose my playlist that I have created. Hope this helps and it is not as bad to do as it may seem:

    Itune Library Problems:

     

    If while doing an update the update fails and you get a msvcr80.dll error message then the best solution is to do a system restore to an earlier date. Go to Start-all programs - acessories - system Tools - System Restore (choose a restore date as close to the present days date as possbile)

     

    Then reboot

    Then follow the below:

    If Itunes has to be removed and reinstalled:

     

    Go to windows explorer - (Go to Start-all programs - acessories - system Tools - windows explorer)

    Go to My Music

    Go to Itunes

    Copy the ituneslibrary.xml to desktop or file

    Move ituneslibrary.itl to trash bin

     

    Go to control panel and uninstall all apple software

     

    Reboot machine

     

    Go to internet and reinstall

    Quicktime

    Itunes

    On both do a save as and put in downloads folder

     

    Run

    Quicktime

    Itunes

    From download folder

     

    After itunes successfully installs

    Open itunes

    Go to – file-library-import playlist – find the ituneslibrary.xml file you copied previously

    This will import the music and all previous playlist

  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 9:58 AM in response to giorita
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 9:58 AM in response to giorita

    Here is an old post that mentions the library in question...

     

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/erro r-on-startup-for-libxml2dll/3cb22be7-65d8-4c5a-a98f-7fa78ec6f411

     

    However the advice to copy the file from one path to the other may be wrong. I was discussing a similar issue regarding a Quicktime library yesterday and there should be only one, up-to-date copy, in the correct folder. Copying the new one across might be a temporary fix, but the next update could break it again as only one copy would be updated, not necessaily the one that iTunes calls on.

     

    Looking at my system it would seem that the correct path is:

    C:\Program Files\Common Files\Apple\Apple Application Support

    which would be

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    on a 64-bit system.

     

    These are the details of my copy:

     

    libxml2.png

     

     

    tt2

  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 10:04 AM in response to tothemax12
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 10:04 AM in response to tothemax12


    Go to windows explorer - (Go to Start-all programs - acessories - system Tools - windows explorer)

    Go to My Music

    Go to Itunes

    Copy the ituneslibrary.xml to desktop or file

    Move ituneslibrary.itl to trash bin

     

    DO NOT DO THIS!!!!

     

    As mentioned above the library is not affected by uninstalling and reinstalling iTunes. If there is an issue loading the library that should be dealt with separately. Often a pre-upgrade copy of the iTunes Library.itl file can be brought in from the Previous iTunes Libraries folder. Importing the XML, when the library didn't even need deleting, is unnecessary advice.

     

    tt2

  • by doug hoyer,

    doug hoyer doug hoyer Jan 25, 2014 10:44 AM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 10:44 AM in response to turingtest2

    Just wanted to say thanks for the tip, removing Bonjour, Software update, Mobile device support etc. and then reinstalling the new itunes worked for me.

    Now if I could just figure out how to give you points.

    (Windows 7 64

    after Itunes update, Itunes would not start because Mobile service would not start. )

    Anyway, I'm all good now.

    Thanks.

  • by djholly,

    djholly djholly Jan 25, 2014 10:55 AM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 10:55 AM in response to turingtest2

    I did as u recommended & it fixed part of the problem but then I got this message : the program can't start becaues

     

    CoreFoundation.dll is missing from your computer. This may not help those who need MobileMe. I uninstalled

     

    MobileMe and now I don't get the Error message anymore.My computer rebooted fine and iTunes works fine with

     

    no loss to my Library which is a great relief. The upgrade installed MM which seems to have caused all the

     

    problems.

  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 10:55 AM in response to doug hoyer
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 10:55 AM in response to doug hoyer

    You're welcome.

     

    (Points are the province of whoever started a thread.)

     

    tt2

  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 10:57 AM in response to djholly
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 10:57 AM in response to djholly

    MobileMe is a discontinued service. Anyone who still has the control panel should have probably removed it ages ago. See HT2992: MobileMe: Uninstalling the MobileMe Control Panel for Windows for details.

     

    tt2

  • by Kingbridge,

    Kingbridge Kingbridge Jan 25, 2014 11:01 AM in response to turingtest2
    Level 1 (0 points)
    Jan 25, 2014 11:01 AM in response to turingtest2

    Thanks your solution worked - much appreciated

  • by BCfromKY,

    BCfromKY BCfromKY Jan 25, 2014 12:29 PM in response to Miztee7
    Level 1 (0 points)
    Jan 25, 2014 12:29 PM in response to Miztee7

    Not being one to leave well enough alone I went back and followed turingtest2's instructions for uninstalling and re-installing.  It worked wonderfully on both of my computers.

     

    Thanks

  • by turingtest2,

    turingtest2 turingtest2 Jan 25, 2014 12:31 PM in response to BCfromKY
    Level 10 (87,872 points)
    Apple TV
    Jan 25, 2014 12:31 PM in response to BCfromKY

    Good to hear!

     

    tt2

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