itunes update failed - can't get past "Apple mobile device failed to start"

Any help would be appreciated:


I opened itunes today and got the standard needs-to-update message, so I let it do its thing. Rather than update like usual, it stopped and said there was an error and it failed to finish (didn't copy that one down). I tried clicking on the desktop link, but it said there was something missing and I should reinstall it.


I went and uninstalled it, then went to the itunes site and downloaded the latest version, and now I'm stuck with this:


"Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."


Then I have the option to abort, retry, or ignore. I can't ignore it 'cause it brings me back there, and retry does the same. Abort just cancels the whole install.


I looked up "Apple Mobile Device" but the help tips just tell me to stop it and start it again, but it never started. I tried to start it, but I get this:


"Windows could not start the Apple Mobile Device service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion."


Where do I go from here? It has always just...updated. I have no idea where it's getting this problem from.

Windows 7

Posted on Jan 23, 2014 9:46 AM

Reply
8 replies

Jan 23, 2014 9:54 AM in response to Alexx1083

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)


Remove all of these items in the following order:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support


Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.


See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8







Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:


C:\Program Files (x86)\Common Files\Apple\Apple Application Support


and paste into:


C:\Program Files (x86)\iTunes


The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.




tt2

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itunes update failed - can't get past "Apple mobile device failed to start"

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