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All replies
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Helpful answers
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Jan 23, 2014 10:35 AM in response to Netmancby turingtest2,Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2
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Jan 23, 2014 6:46 PM in response to Netmancby SDR1219,I was having all the same issues along with the same error messages. I tried the solution posted by turingtest2
and it worked. I had to follow the above listed steps on all 3 of my windows computers. And it worked.
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Jan 23, 2014 7:31 PM in response to Netmancby Henry Wiraputra,When I follow your guidance until step 3 Un install Apple Mobile Device Support : "Fatal Error during Installation "
came out... then i cant do any uninstall step further
What should I do
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Jan 23, 2014 10:59 PM in response to turingtest2by johnbeng,This worked for me. Apple: get your act together. A simple "yes" to upgrade shouldn't waste hours of my time trying to fix whatever you messed up.
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Jan 24, 2014 12:50 AM in response to Henry Wiraputraby turingtest2,Henry Wiraputra wrote:
When I follow your guidance until step 3 Un install Apple Mobile Device Support : "Fatal Error during Installation "
came out... then i cant do any uninstall step further
What should I do
Press on with the rest of the steps. If seems to work out in the end.
tt2
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Jan 24, 2014 5:17 PM in response to Netmancby newmac4664,Alternatively you could just go back to your last restore point and restore and wait until APPLE figures out how they screwed up yet again and fixes the update ... yeah like that will happen.
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Jan 24, 2014 6:19 PM in response to newmac4664by zipp9988,Still not working. I have tried uninstalling everything & still nothing
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Jan 24, 2014 6:20 PM in response to zipp9988by turingtest2,What happens now when you try to install?
tt2
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Jan 24, 2014 6:27 PM in response to turingtest2by zipp9988,sAme this ..... freezes when i connect my ipod then i cannot open it at all
im not getting any errors it just doesnt work
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Jan 25, 2014 7:09 AM in response to turingtest2by TheNPW,I've been having the same problem, this solved it
Thanks
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Jan 25, 2014 7:28 AM in response to Netmancby RealChewbacca,I have followed the advice from 'turingtest2' and the fix worked completely with no issues found so far so I suggest others using windows 64bit 7 configuration should try the fix for themselves. It is worth the time to finally find that the fix works. Good Luck and thanks to 'turingtest2' for his help.
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Jan 25, 2014 7:58 AM in response to Netmancby IzzyPL,Hi guys !
I've spent last 3 hours reading all of your posts etc. as I have the same problem. I tried EVERYTHING, really and still cannot uninstall Apple Mobile Device Support
Uninstalled all other apple files though and tried to reinstall iTunes after rebooting and it still does not work.
I tried to do that a few times and it seems that it cannot be done without unistalling this bloody Apple Mobile Device Support !
Do you have any more advice, because I am on the verge of giving up
cheers in advance !