Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't get on to my sons Ipod it says Ipod is disconnected and Ive done everything to reset it an it wont work?

How can I get my sons Ipod back up an working it saying its disabled and need to be connected to I tunes and I have done everything trouble shooting an all an nothing will work Please help...

iPod touch

Posted on Jan 23, 2014 10:58 AM

Reply
3 replies

Jan 23, 2014 11:00 AM in response to Zjellison

Disabled

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: How to back up

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

Jan 23, 2014 11:13 AM in response to Zjellison

That means you did not get the iPod in recovery mode.

If you get the iPod in recovery mode and the firmware download does not complete before the iPod recovery mode times out:


Try disabling the computer's antivirus and firewall.

- Next try the manual install method of:

iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch

Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.

- Then try on another computer

I can't get on to my sons Ipod it says Ipod is disconnected and Ive done everything to reset it an it wont work?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.