HT201320: Set up an email account on your iPhone, iPad, or iPod touch

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Grammie4

Level 1 (0 points)

Q: Suddenly unable to access mail oniPhone & iPad. Get msg "imap.aol.com" is incorrect. Have synced, have changed password. Can't find info on AOL or Apple as to how to correct. Any suggestions for correcting?

I have been accessing my AOL account on my iPhone and iPad. Suddenly I am unable to and getting themessage "imap.aol.com" is incorrect. I cannot find any information to correct this on the AOL site or the Apple site. I have changed my password and have synced but still unable to access mail. Any suggestions for correcting?

iPhone 4, iOS 6.1.5, Hv iOS7 on iPadAir

Posted on Jan 23, 2014 12:11 PM

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Q: Suddenly unable to access mail oniPhone & iPad. Get msg "imap.aol.com" is incorrect. Have synced, have changed password. Can't ... more

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by sterling r,

sterling r Jan 25, 2014 8:55 AM in response to Grammie4
Community Specialists

Jan 25, 2014 8:55 AM in response to Grammie4
Hey there Grammie4,

It sounds like you are unable to access your AOL account at all from the Mail app on the phone. I would recommend these 2 trouble shooting steps from the article named:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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HT201320: Set up an email account on your iPhone, iPad, or iPod touch

Q: Suddenly unable to access mail oniPhone & iPad. Get msg "imap.aol.com" is incorrect. Have synced, have changed password. Can't find info on AOL or Apple as to how to correct. Any suggestions for correcting?

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by sterling r,

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