TS1382: iPod troubleshooting basics and service FAQ
Learn about iPod troubleshooting basics and service FAQ
Q: A magnetic key locked onto my ipod, and now it will only say "apple.com/support/ipod" with an X in the middle of the screen?
-
Jan 25, 2014 12:19 PMby matt00,Hey tyaustin1989,
Thanks for the question. The following article outlines the “Red X” error you are seeing on your iPod classic:
http://support.apple.com/kb/TS1463
Resolution
Restore iPod from Disk Mode
1. Disconnect iPod from your computer.
2. Manually put iPod into Disk Mode.
3. Open the latest version of iTunes and connect iPod.
4. Restore iPod.
Setup Service for iPod
If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
Thanks,
Matt M.
