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PKJ60
Level 1 (0 points)

Q: Unauthorized purchase dispute

I find it interesting, that when I submit a discrepancy on a charge made to iTunes, I am told to speak to people in my household to see if they, or if my young children accessed this.  I am a single person.  No one, except me, knows what my password is.

 

My son, 29, does not live at home and his 21 month old son doesn't know my password either.

 

Apparently it is too much to ask that a charge of $1.99, although a small amount, be looked into.  I am not working at this time and am on Short Term Disability.  So, for me, unfortunately, $1.99 could buy something at the grocery store.

iPhone 4S, iOS 7.0.4

Posted on Jan 23, 2014 1:00 PM

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PKJ60

Q: Unauthorized purchase dispute

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Jan 23, 2014 1:02 PM in response to PKJ60
    Level 10 (271,850 points)
    Desktops
    Jan 23, 2014 1:02 PM in response to PKJ60

    These are user forums. You are not speaking to Apple here. We cannot help you. Please contact Apple directly:

     

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

     

    To contact product and tech support: Apple - Support - Contact Apple Support.

    For Mac App Store: Apple - Support - Mac App Store.

    For iTunes: Apple - Support - iTunes.

  • by roaminggnome,

    roaminggnome roaminggnome Jan 23, 2014 1:06 PM in response to PKJ60
    Level 10 (97,411 points)
    Jan 23, 2014 1:06 PM in response to PKJ60

    "I find it interesting, that when I submit a discrepancy on a charge made to iTunes, I am told to speak to people in my household to see if they, or if my young children accessed this.  I am a single person.  No one, except me, knows what my password is."

     

    How would the folks at Apple know this?  This is a reasonable response to this issue. It is not beyond reason that someone used one of your devices/cmputers to buy something while you were signed in.  It may not have happened, but it is not unreasonable to investigate the possibility.

     

    "Apparently it is too much to ask that a charge of $1.99, although a small amount, be looked into."

     

    Apparently it is too much to ask for you to do a little research to see if someone in your household made the purchases.

     

    "  I am not working at this time and am on Short Term Disability. "

     

    You should have plenty of time to find out if they were ordered from someone you know.

     

    " So, for me, unfortunately, $1.99 could buy something at the grocery store."

     

    They have not refused to refund, they have simply asked you to do some basic investigation from your end.

     

    Can you imagine how much money it would add up to, if they just refunded $1.99 for every single person who disputed?

  • by PKJ60,

    PKJ60 PKJ60 Jan 23, 2014 1:26 PM in response to PKJ60
    Level 1 (0 points)
    Jan 23, 2014 1:26 PM in response to PKJ60

    I understand this is a basic question and I answered it for them.  I had plenty of time, I investigated, which wasn't difficult and provided the requested information!  No one that I know used my iTunes to purchase anything.

     

    They have not responded to my answers that I provided, either. 

     

    Yes I can understand if they refunded $1.99 for everyone. 

     

    thank you all for you input.

  • by PKJ60,

    PKJ60 PKJ60 Jan 23, 2014 1:27 PM in response to Kappy
    Level 1 (0 points)
    Jan 23, 2014 1:27 PM in response to Kappy

    @ Kappy.  I did respond to Apple Support directly. 

     

    Thank you for the advice, though.