7 Replies Latest reply: Jan 28, 2014 12:30 PM by leathersmith Branched to a new discussion.
nkg0319 Level 1 Level 1 (0 points)

To all of you who lost iTune after the latest update, obviously there were some kind of bugs at their end.  Very annoying.  But here is the fix you can do it yourself.  And don't worry your iTune is intact inluding your library.


First, you have to uninstall every Apple product via Control Panel, Program Uninstall.  In that list you should have 4 Apple items; Apple Applicaiton Support, Apple Mobile Device Support, Apple Software Update, and iTunes.  Uninstall them one by one.


Imoortant ot re-boot the system.


Then go to www.apple.com/itunes/, and look for the download button.  That's it.  As you go through the steps, be sure to instll as amdministrator.


You should get back your old iTunes with nothing missing.

Windows 7
  • rosebowl98 Level 1 Level 1 (0 points)

    Why's this have to happen?  Its sort of a pain in the ***

  • turingtest2 Level 9 Level 9 (56,475 points)

    Apple have a recommended order for uninstalling the components, and there are some other tips below...



    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)


    Remove all of these items in the following order:

    • iTunes
    • Apple Software Update
    • Apple Mobile Device Support (if this won't uninstall move on to the next item)
    • Bonjour
    • Apple Application Support


    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.




    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.




    Please note:

    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

    HT1925: Removing and Reinstalling iTunes for Windows XP

    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8




  • nkg0319 Level 1 Level 1 (0 points)

    Thank you.

    Actually, it's been a while since these iTunes updates caused glitches for the Windows users, but from the number of people inconvenienced, I'm surprised Apple did not responded sooner (I'm assuming they fixed it by now).

  • turingtest2 Level 9 Level 9 (56,475 points)

    You're welcome.



  • ANGELWINGS79 Level 1 Level 1 (0 points)

    Thank you very much turingtest2 - really appreciate your help. I was having a panic earlier thinking I had lost my itunes but thanks to your clear instructions all sorted :) Many many Thanks to you x

  • ajm001 Level 1 Level 1 (0 points)

    Thank you for your post, tt2.  I followed the sequence you outlined and the problem is fixed.  I appreciate your taking time to help.

  • leathersmith Level 1 Level 1 (0 points)

    If you are running WindowsXP Pro there is one extra checkbox you must uncheck - when right-clicking the executable and selecting admin-level user, you may see 2 options: yourself and a generic ADMINISTRATOR field which requires a password you will not have.


    Under XP Pro you will see a checkbox with a checkmark saying "protect my computer and data from unauthorized program activity"


    After uninstalling from Add/Remove, and even deleting from C:Program Files, and after running the MS Fix It utility 3 times, I finally unchecked that box.


    Downloads>ItunesSetup (right-)click>Run As... uncheck box "protect my computer and data from unauthorized program activity"


    ALSO: earlier Setups install earlier version, which cannot find .itl libraries. Use today's installation executable to fix newer .itl headaches. Uninstalling from Add/Remove is not needed (under XP Pro). Installing most recent install executable will install over the top of previous releases.


    I have been banging my head against this install FUBAR for 5 days now, and XP Pro has its own secret checkbox you must not miss!