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Why can't I open up a PDF file on my IPAD AIR or Iphone 5?? IOS 7.4??? This is becoming an issue please help?, Why can't I open up a PDF file on my IPAD AIR or Iphone 5?? IOS 7.4??? This is becoming an issue please help?

I have been trying to open a PDF file I sent to myself in an email. Unfortunatly I can not open it on my Ipad Air or Iphone when I send it. I can send it back to a computer and it will open.


It shows up on my Ipad and Iphone ad the name of the file with a DAT afterwards. I have IOS 7.4 and would hope there is a fix for this. It

iPad, iOS 7.0.4

Posted on Jan 23, 2014 10:34 PM

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Question marked as Best reply

Posted on Jan 23, 2014 10:36 PM

Try opening with free Adobe Reader.


https://itunes.apple.com/sg/app/adobe-reader/id469337564?mt=8

6 replies

Jan 23, 2014 11:46 PM in response to Hughski

Found out the issue is OUTLOOK sending in HTML and Rich Text causing the issue. I changed it to Plain text and now it works. Here is what Microsoft says to do.


The data in a winmail.dat file is not usable. To resolve this issue, ask the sender to re-send the message in plain text format. The following methods can be used by sender to prevent sending Rich Text messages encapsulated in the Transport Neutral Encapsulation Format (TNEF).

Method 1: Change the default message format

The sender can change the format of the email messages that they send by using the following steps:

  1. On the Tools menu, click Options, and then click Mail Format.
  2. In Compose in this message format, click to select Plain Text, and then click OK.

NOTE: To send to certain recipients that use RTF format and others recipients that use plain text format, the sender must set the option for the recipient in either the Personal Address Book or the recipient's contact record.

Method 2: Modify the recipient's entry in the Personal Address Book

The sender can use the following steps to remove the RTF format from the recipient attribute in the Personal Address Book:

  1. On the Tools menu, click Address Book.
  2. In Show Names From, click the Personal Address Book.
  3. Select the addressee that you want to set as plain text, and then click Properties on the File menu.
  4. In the SMTP-General tab, click to clear the Always send to this recipient in Microsoft Exchange rich text formatcheck box, and then click OK.

Method 3: Change the specific contact format

The sender can use the following steps to set plain text in the recipient's contact record:

  1. Open the recipient's record in the Contacts folder.
  2. Double-click the recipient's e-mail address.
  3. In the E-Mail Properties dialog box, click Send Plain Text only under Internet Format.

Method 4: Set the Outlook Rich Text Format Internet e-mail setting

  1. In Outlook 2003 and Outlook 2007, click Options on the Tools menu.
  2. Click the Mail Format tab.
  3. Click Internet Format.
  4. Under Outlook Rich Text options, click either Convert to HTML format or Convert to Plain Text format.

Why can't I open up a PDF file on my IPAD AIR or Iphone 5?? IOS 7.4??? This is becoming an issue please help?, Why can't I open up a PDF file on my IPAD AIR or Iphone 5?? IOS 7.4??? This is becoming an issue please help?

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