Previous 1 2 3 Next 36 Replies Latest reply: Jan 29, 2014 8:34 PM by Boulder Guy Go to original post
  • Linc Davis Level 10 Level 10 (147,285 points)

    Can you enter Time Machine when the drive is connected? If so, have the local snapshots disappeared?

  • Boulder Guy Level 1 Level 1 (0 points)

    Yes I can enter with drive connected. The local snapshots are there.

  • Linc Davis Level 10 Level 10 (147,285 points)

    What happens if you click Cancel when trying to enter TM with the drive offline?

  • Boulder Guy Level 1 Level 1 (0 points)

    When I try to enter TM with the drive offline, the popup occurs. The only 2 options at the bottom of the window are cancel or set up Time Machine. When I click cancel the window goes away but nothing else changes on the display.

  • Linc Davis Level 10 Level 10 (147,285 points)

    When you installed Mavericks, did you erase the startup volume, or did you just install over Lion?

  • Boulder Guy Level 1 Level 1 (0 points)

    I just installed over it.

  • Linc Davis Level 10 Level 10 (147,285 points)
    This procedure will clear your Time Machine settings, including exclusions. The backups won't be affected.
         
    Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/com.apple.TimeMachine.plist
      
    Right-click or control-click the highlighted line and select
       
    Services ▹ Reveal
       
    from the contextual menu.* A Finder window should open with a file selected. Copy the file to the Desktop. Then move it (the original, not the copy) to the Trash. You'll be prompted for your administrator password. Reboot and recreate your settings in the Time Machine preference pane. It will show that you have no backups. Don't worry; your backups haven't been touched. The next backup may take longer than usual. If TM now performs as expected, delete the file you copied to the Desktop.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • Boulder Guy Level 1 Level 1 (0 points)

    I discovered last night that once in awhile I am able to enter TM. Most of the time I cannot. There dosn't seem to be any rhyme or reason as to when I can or can't. When I can enter, I see the local snap shots are building. This morning I have deleted the time machine.plist as instructed. I can't tell that it made any difference. I will check this evening and reply. Thank you for your continued efforts.

  • Boulder Guy Level 1 Level 1 (0 points)

    The results this evening are the same as my previous post. I am botherd that my access to TM is somewhat limited but at least I am now generating local snapshots. Unless you have any more recommendations I will return later and close out this thread. Thanks again for your invested time. You have been a great help.

  • Linc Davis Level 10 Level 10 (147,285 points)

    You seem to have made some progress. If you want to go further, it will take more effort on your part.

  • Boulder Guy Level 1 Level 1 (0 points)

    I am not opposed to going further. I like for things to work as they should. I am very limited in my ability to go deep into the Mac and your thorough instructions have helped me accomplish what we have. My humble opinion is that the Mavericks upgrade did not merge or overwrite cleanly with OS Lion but that's out of my league. If you have further advice, I will try to follow.

  • Linc Davis Level 10 Level 10 (147,285 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

       

    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • Boulder Guy Level 1 Level 1 (0 points)

    Step 1: ame propblem

  • Boulder Guy Level 1 Level 1 (0 points)

    Step 1: Same problem. After turning on TM could not enter TM at all.

     

    Step 2: Same problem. Could not enter TM at all.

  • Linc Davis Level 10 Level 10 (147,285 points)

    If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

      

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.