itunes not recognizing my devices after installing 11.1.4

Question

Level 1

7 points

itunes not recognizing my devices after installing 11.1.4

As per itunes message to update to latest version, I updated to 11.1.4 on my PC. I'm running windows 8.1, 64 bit. After updating and restarting computer, itunes will not recognize any of my devices. iphone4s, ipod touch 5g, ipod touch 4g. The devices "are" recognized on the computer when plugged in via usb. I guess this would indicate that the usb cables and the drivers are good.

All of my itunes libraries for the associated devices open up just fine. All of the contents are in tact. It's just that the device is not recognized in itunes when opened. Any suggestions would be much appeciated.

Posted on Jan 24, 2014 5:34 AM

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Answer 1

s6l33m

Level 1

8 points

May 1, 2017 9:50 AM in response to s6l33m

Sorry forgot to mention The INF driver is here %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers

It is called
```
usbaapl64.inf
```
or
usbaapl.inf
, its type description is "setup information" select it

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Answer 2

s6l33m

Level 1

8 points

May 1, 2017 9:29 AM in response to s6l33m

I found the solution that worked for me:

Here's the have disk steps. device manager> Portable devices>Apple device> update driver software>browse my copmputer>let me choose>have disk>browse to .inf file>click or( double click) the.inf file and see iif it will install.Hope this will work for you.

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Answer 3

R4GE

Level 1

4 points

Jan 24, 2014 5:39 AM in response to rcpalladino

Same here! 😟

A few minutes ago, I updated iTunes to the latest version, no, I can not connect to iTunes, whether with my iPhone 4 nor with my iPad mini Retina.

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Answer 4

Jan 24, 2014 10:43 AM in response to rcpalladino

Ditto - Exact same problem here. Tried running iTunes as administrator without success.

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Answer 5

gck55

Level 1

10 points

Jan 25, 2014 6:00 AM in response to rcpalladino

Windows 8.1, 64bit

It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.

I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.

Make sure you are using an administrator account. Any of them on your machine will do for the following

a) Get Windows to restart the drivers:

- disconnect your USB device and close ITunes

- connect your USB device

- if ITunes loads, close it.

b) File explorer:

Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device

c) Restart the computer.

When you login again, load ITunes before you attach your USB device.

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Answer 6

rcpalladino Author

Level 1

7 points

Jan 25, 2014 11:10 AM in response to gck55

Thanks gck55. It worked great for me.

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Answer 7

Jan 25, 2014 1:51 PM in response to gck55

I don't see the one with inf...only sys and dll...and 2 with nothing...I also can't get my Iphone 4 to trust my computer

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Answer 8

turingtest2

Level 10

272,743 points

Jan 25, 2014 1:52 PM in response to RunningCrazy24

See TS1538: iOS: Device not recognized in iTunes for Windows.

tt2

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Answer 9

gck55

Level 1

10 points

Jan 25, 2014 2:28 PM in response to RunningCrazy24

I believe the trust issue is not the same as this thread. If I remember correctly, that was a permissions problem on the folder where authorities are saved.

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Answer 10

Jan 25, 2014 2:31 PM in response to RunningCrazy24

This worked and I am up and running...thanks!

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Answer 11

rcpalladino Author

Level 1

7 points

Jan 25, 2014 4:12 PM in response to RunningCrazy24

I didn't see it either. You have to click it and open it up. Once opened the full name will appear. It was also the only one which gave the install option when right clicked.

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