Please Help. Did the update to Windows 8.1 yesterday and now iTunes does not recognize my iPod(s) etc. I looked in Windows and device shows up but now in iTunes. I downloaded the new iTunes and reinstalled (Repair) and that did not help. Anyone have any suggestions at all?
iPod touch (4th generation), Windows 8
See section 5 of TS1538: iOS: Device not recognized in iTunes for Windows.
If that doesn't help it may pay to tear down and reinstall iTunes in the following manner...
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
I had this same problem with the 11.1.4.62 upgrade yesterday also. I followed numerous troubleshooting steps from Apple's website, but nothing helped. The only solution was to completely uninstall ALL Apple software from the Windows Control Panel "Programs and Features" section, then download the new iTunes directly from Apple's website, and run the installation from scratch. I took the extra precaution of rebooting my iPod Touch before attempting to sync it again. Steps for that can be found here: http://support.apple.com/kb/ht1430
Everything is working fine now, and all my content and settings were preserved in iTunes.
Thanks Turingtest2. This worked for me.
Thanks. This worked for me. Double post.
I just installed 11.1.5 and ipod touch 4th generation didn't show.
I did a system restore. Now it works. Moral: don't do an update until you have researched the bugs.
Philip 3.30.14
You're welcome. 🙂
For anyone else I've now posted updated advice at
Troubleshooting issues with iTunes for Windows updates.
tt2
11.1.4.62 itunes update not recognizing ipod touch
