I also have the missing MSVCR80.dll after a failed update but before following the suggested repair method could anyone tell me if all the cd's that I have downloaded will disappear. I have not purchased from iTunes so I'm not sure if my music is on any database or will there still be backup files in explorer?
iPod classic, Windows 7, Dell with Intel core 7 +8gb Ram
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Don't forget to unplug every Apple device during installation!!!!
Why would you uninstall everything and reinstall everything? Complain to Apple to make the update work correctly ! Revolutions work for a reason - why do all that and not expect the update to work correctly?!?
TheCore202 wrote:
Why would you uninstall everything and reinstall everything...
.... related to iTunes?
Because that is the way to fix things when repairing or reinstalling the application alone doesn't work. Apple can't come in to your computer and fix it remotely. This particular update may have failed for different reasons for different people, and for most it will still have gone perfectly. There is no telling if an updated installer released in haste would do any better. or be able to repair the systems that are currently broken, which is why I suggest following their existing repair advice.
tt2
In addition if you SEARCH for msvcr80.dll you will read that this error message can represent many different problems depending on what activity created the error. Among other problems it can represent a malware issue related to the activity. This problem has occurred previously related to updating iTunes and the recommended approach above is the best solution to insure there are no bad things going on with your Apple programs.
This has happened to me today as well! I've uninstalled iTunes but having problems with reinstalling. Getting the message Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services. Anyone got any ideas how to do that???
Try using the slightly more detailed process outlined in HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. If any component fails to uninstall try moving on to the next step anyway.
tt2
TT2,
I was a bit nervous about following your procedure until I read about a few others who followed it and had success. I followed your instructions to the T today and now all is well. Thank you so much for your help.
do you also have to remove the i-cloud software as well?
No, but it ought not to cause any harm if you do.
tt2
ok thanks will try tomorrow
Thank you, thank you, thank you turingtest2. i have followed your instructions exactly as advised and I now have itunes running again and all my music collection is available as before. i have been pulling my hair out all day uninstalling & redownloading & reinstalling, doing system restore, everything at least 3 times, all to no avail. Then I came to this forum and read your post & decided to give it a go. I can't believe how successful it has been. thank you once again. I've signed up to this discussion just so i can thank you & to let other unfortunates like myself who had fell foul of the update, that your way does work and you don't lose anything. Cheers .
Thank you!!!!! This has worked also I unchecked strt in compatibility mode. Everything is back like before! I cannot thank you enough!!!!
You're welcome. 🙂
tt2
You are an amazing tech guy. I spent a whole day fluffing about. I am so happy!
When solving MSVCR80 issue will I lose my downloads
