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when i download music from itunes, it does not appear on my phone but it does appear on my ipad. i can't download from the cloud to my phone either.

When I download music from iTunes using my iPhone 5s, the music never appears on my phone. It does appear on my computer and my iPad, but not the phone from which I downloaded the music. It appears in Purchased from the store, but I still cannot download it from the Cloud to my phone. Any thoughts on what might be causing this?

iPhone 5s, iOS 7.0.4

Posted on Jan 24, 2014 7:09 AM

Reply
1 reply

Jan 26, 2014 6:34 AM in response to kojo627

Hi kojo627,


Thanks for using Apple Support Communities. I would try closing all your apps and restarting and resetting as good initial troubleshooting:


iOS: Force an app to close

http://support.apple.com/kb/ht5137


iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/HT1430


Then, using the steps in this article, try your download again:


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/ht2519


Cheers,

- Ari


when i download music from itunes, it does not appear on my phone but it does appear on my ipad. i can't download from the cloud to my phone either.

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