when I turn it on it stays blank with a folder sign and a question mark?
I need help to understand what to do and where to go!?
MacBook Pro
I need help to understand what to do and where to go!?
MacBook Pro
Click on the folder and login
Go through the below link.
I can't because the arrow doesn't appear
A flashing question mark appears when you start your Mac
Symptoms
If you see a flashing question mark when you start your Mac, it's probably because it can't find the system software it needs to start up. Usually, all you have to do to get your Mac back up and running is remind it where its software is.
Resolution
If your computer starts up normally after a brief delay, you probably just need to reselect the startup disk in Startup Disk preferences. It's normal to see the flashing question mark when a startup disk has not been selected. In most cases, reselecting the startup disk is all that is required to resolve the issue.
Sometimes, your computer may not start beyond the flashing question mark.
Tip: If your computer has a gray screen (with no flashing question mark) startup issue, see Mac OS X: Gray screen appears during startup.
Check the mouse and keyboard
This issue might occur if a mouse or trackpad button is pressed during startup. Make sure the button isn't pressed.
If the issue persists, shut down your Mac with its power button, disconnect any external mouse and keyboard, then turn on your Mac with its power button. If the flashing question mark issue persists, reconnect the keyboard and mouse.
Additional steps
If your Mac still starts to a flashing question mark, follow the steps below. If any step resolves the issue, you don't need to continue to the next one.
MacBook Air note: On a MacBook Air, there are two options for starting up from Mac OS X media: Either connect a MacBook Air SuperDrive to the MacBook Air via the USB port and restart the computer, holding down the C key during startup, or use Remote Install Mac OS X to startup from a system software DVD that's located on a partner computer. Once started up from Mac OS X media, skip to step 3.
Now after pressing alt there is a spinning sphere and it says internet recovering!? What does it mean?
It means that you're connecting to Apple's servers to boot.
You'll eventually see a window with four choices. You need to use disk utility and select your disk and verify it. If verification failes, you need to click on the repair button. If repair doesn't work your storage is fried.
Clinton
And if the repair fails what could/should I do after?
11. If none of these steps resolve the issue, start up from the Mac OS X Installation disc and reinstall Mac OS X.
Will it be possible to save some data?
Which versionn of Os x is installed on your Mac ?
At the moment I just know it's a 13-inch One from 2011
And that's an a1278
I meant the Mac Os x version is it Snow Leopard (10.6.8), Lion (10.7), Mountain Lion (10.8) or Mavericks (10.9). And do you have a Os Disc if it is Snow Leopard (10.6.8) ?
It's a a Lion
Reinstall Os x lion without losing current data and settings.
http://support.apple.com/kb/PH3878?viewlocale=en_US
When you turn on your Mac press and hold Command+ R key on your keyboard and follow the process as mentioned in above Apple Support kb.
when I turn it on it stays blank with a folder sign and a question mark?