henry.martinez
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Q: Cant connect to Icloud.

I have a HP Pavillon laptop and had Icloud set up on it before and cant log on to my Icloud accounts. I created a new Apple ID and a new password and still cant log on to it. It says connection error. Can you help me?

HP PAVILION LAPTOP, Other OS

Posted on Jan 24, 2014 9:00 AM

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henry.martinez

Q: Cant connect to Icloud.

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  • by sheila_m.,

    sheila_m. sheila_m. Jan 26, 2014 10:15 AM in response to henry.martinez
    Community Specialists
    Jan 26, 2014 10:15 AM in response to henry.martinez

    Hello Henry,

     

    Thank you for the details of the issue you are experiencing when trying to log into the iCloud Control Panel.  I recommend following the steps below:

    • Check System Status to make sure there are no outages or scheduled maintenances currently affecting your iCloud account. System Status is displayed at the iCloud Support web site.
    • Update your computer or device to the latest software version; see iCloud system requirements for more information. Even if your computer or device is updated, it's a good idea to be sure the most recent software updates are also installed.

     

    I receive a "failed user name or password" alert when attempting to sign in at iCloud.com or using the iCloud preference pane or control panel on a Mac or PC:

    • Ensure you are entering your entire Apple ID when you sign in (for example, if your Apple ID is "username@me.com," make sure you are not trying to sign in with just "username").
    • Verify that the Caps Lock key is not enabled (all passwords are case sensitive).
    • Ensure you are using the correct iCloud associated Apple ID and not a different Apple ID used for other services. For more information about having more than one Apple ID, see this article.
    • If needed, reset your Apple ID password at iforgot.apple.com.

    Note: If you use the same Apple ID for iCloud as you do for other Apple Services, (for example, Apple Online Store, iTunes Store, or Mac App Store), changing your iCloud account password also changes your password for the other Apple services. Make sure you sign in to those services using your new password. Also, be sure to update your Apple ID password on all of your devices and computers that may use your Apple ID (such as, any email applications that you use to receive iCloud email).

    If you are unable to resolve an account issue, contact iCloud Support.


    iCloud: Account troubleshooting

    http://support.apple.com/kb/ts3988

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.