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Jan 26, 2014 7:43 AM in response to joan283by sheila_m.,Hello Joan,
Thank you for the details of the issue you are experiencing with your HP scanner.
First, I recommend using this article to confirm the compatibility of your scanner:
Printer and scanner software available for download
http://support.apple.com/kb/HT3669
If your scanner is listed in the article above, I recommend following the steps below to troubleshoot the issue you are experiencing with your scanner (the title of the article refers to a printer, but these steps apply to scanner issues as well):
Follow these steps until the issue is addressed:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
- Reset the printing system, then add the printer again.
- If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
- Contact the printer vendor or visit their website for further assistance.
Additional Information
Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB. For more details, see this article.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Thank you for using Apple Support Communities.
Best,
Sheila M.
