unable to download latest version of itunes

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)

Remove all of these items in the following order:

• iTunes
• Apple Software Update
• Apple Mobile Device Support (if this won't uninstall move on to the next item)
• Bonjour
• Apple Application Support

Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

Please note:

Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

HT1925: Removing and Reinstalling iTunes for Windows XP

HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

tt2

Hi turingtest2,

I did all of that, and when I try to reinstall, I don't even get to click "Save File" before the "Thank you for downloading iTunes" page pops up. Any advice? I'm Windows XP.

Thank you.

When you can't seem to download iTunes clear your brower's cache and try again, use another browser, or use Apple Software Update if currently installed (but it probably isn't right now). If you downloaded iTunes 11.1.1.4.62 using your browser before then the copy still in your downloads folder should be fine to use.

tt2

I've got the same problem as sp510 and I've already went through all the steps to uninstall and delete all the files as explained. I'm on a desktop using Win 7. Thank you.