waterbob83
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Q: Trouble installing Google Drive on iPhone

Hello.  I've installed Google Drive on my iPad, but when I go to download it to my iPhone in the App Store, the only option I have is "open" like it is already installed on the iPhone, which it is not.  I've tried clicking on "open" and nothing happens.  Any ideas?

Posted on Jan 24, 2014 9:15 AM

by waterbob83,Solvedanswer
waterbob83 waterbob83
Level 1 (0 points)
A:

Thanks Shelia!  I tried signing out and back into iTunes, which didn't work.  Restarting the phone did fix the issue, though.  Thanks again.

Posted on Jan 26, 2014 9:07 AM

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waterbob83

Q: Trouble installing Google Drive on iPhone

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  • by sheila_m.,Helpful

    sheila_m. sheila_m. Jan 26, 2014 7:59 AM in response to waterbob83
    Community Specialists
    Jan 26, 2014 7:59 AM in response to waterbob83

    Hello waterbob83,

     

    Thank you for the details of the issue you are experiencing with the Google Drive app on your iPhone.  For this issue, I recommend signing out and back into the iTunes Store on your iPhone:

    Changing your Apple ID account

    Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.

    HT1311_01--settings_itunes-002-en.png

    Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.

     

    The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.

     

    You can find the full article here:

    iOS: Changing the signed-in iTunes Store Apple ID account

    http://support.apple.com/kb/HT1311

     

    If the issue persists after signing out and back in, I recommend quitting and relaunching the applications on your iPhone:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

    You can find the full article here:

    iOS: Force an app to close
    http://support.apple.com/kb/ht5137

     

    If you are still seeing the same issue after quitting and relaunching the apps on your iPhone, I recommend restarting your phone and then resetting if it's still not working:

    Restarting your device
    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    You can find the full article here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by waterbob83,Solvedanswer

    waterbob83 waterbob83 Jan 26, 2014 9:07 AM in response to sheila_m.
    Level 1 (0 points)
    Jan 26, 2014 9:07 AM in response to sheila_m.

    Thanks Shelia!  I tried signing out and back into iTunes, which didn't work.  Restarting the phone did fix the issue, though.  Thanks again.

  • by sheila_m.,

    sheila_m. sheila_m. Jan 26, 2014 9:10 AM in response to waterbob83
    Community Specialists
    Jan 26, 2014 9:10 AM in response to waterbob83

    Hi waterbob83,

     

    I'm glad I could help and that it is working now! 

     

    All the best,

    Sheila M.