I pre-ordered an album and it says its purchased but it won't show up in my library

I pe-ordered an album and now i want to listen to it but i cant find it in my library, so i went on itunes to see if i had actually purchased it. On itunes it says beside all the songs that theyre purchased but i cant find it in my library, Purchased album or even my past purchases/ downloads.

iPhone 4S, iOS 7.0.3

Posted on Jan 24, 2014 1:45 PM

Reply
1 reply

Jan 26, 2014 1:24 PM in response to Hayleybroad

Hello Hayleybroad,




There are two ways to download pre-ordered content, as described below.


Download a pre-ordered item

When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.

If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.


When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.

If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.

iTunes Store: About pre-orders

http://support.apple.com/kb/HT5714




Cheers,

Allen

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I pre-ordered an album and it says its purchased but it won't show up in my library

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