Hayleybroad
Level 1 (0 points)

Q: I pre-ordered an album and it says its purchased but it won't show up in my library

I pe-ordered an album and now i want to listen to it but i cant find it in my library, so i went on itunes to see if i had actually purchased it. On itunes it says beside all the songs that theyre purchased but i cant find it in my library, Purchased album or even my past purchases/ downloads.

iPhone 4S, iOS 7.0.3

Posted on Jan 24, 2014 1:45 PM

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Hayleybroad

Q: I pre-ordered an album and it says its purchased but it won't show up in my library

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  • by Allen A,

    Allen A Allen A Jan 26, 2014 1:24 PM in response to Hayleybroad
    Community Specialists
    Jan 26, 2014 1:24 PM in response to Hayleybroad

    Hello Hayleybroad,

     

     

     

    There are two ways to download pre-ordered content, as described below.

     

    Download a pre-ordered item

    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.

    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.

     

    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.

    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.

    iTunes Store: About pre-orders

    http://support.apple.com/kb/HT5714

     

     

     

    Cheers,

    Allen