Have been reading that EVERYONE is having problems with the new upgrade so I have uninstalled every Apple program but this one ...it gets to the end of the process and the green "loading" bar reverses itself! I have tried 10-15 times so far ... never had a problem uninstalling before. Everything else uninstalled just fine. Is there a way around this?
Windows 7
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
I too have the same problem as wi_rizzo. I followed the above procedures and tried removing all 5 of the items but Apple Mobile Device Support would not uninstall so I followed the directions in HT1923 and manually removed the Common Files/Apple folder. I rebooted and saw that the Apple Mobile Device Support is still listed and once again I tried to uninstall but no success. I downloaded iTunes and began installation but subsequently received a message:
At this point I do not know what to do other than I need to keep my contacts and calendars synched between my PC, 2 iPhones and iPad.
Any ideas?
Excellent, good to know that helped. 🙂
tt2
Same exact problem here. Windows 7 service pack 1.
I'm guessing incompatibility with other legacy Apple products. Also Microsoft Fixit did remove the Apple Mobile Device software for me too-- it wouldn't uninstall using standard methods.
The recommended solution and instructions worked perfectly and I'm listening to music right now using the latest iTunes version!
Much appreciated.
JJ
You're welcome. 🙂
Those still having trouble should now refer to:
Troubleshooting issues with iTunes for Windows updates
tt2
Thanks so very much. MS Fixit did the trick and I have successfully installed iTunes v11.1.4.62!
Your prompt and accurate advice is very much appreciated.
Yep...The Microsoft Fixit, (then start over) solved the uninstall issue with the Apple Mobile Device Support. Thanks!
You're welcome. 🙂
tt2
Cannot uninstall Apple Mobile Device Support
