arthur112
Level 1 (1 points)

Q: Can't back up iPhone 5 to iCloud

When I try to back up iPhone 5 (IOS 7.0.4) to iCloud, I get the message "The last backup could not be completed." I tried turning iCloud Backup off, then on again, but no help. I tried turning off all apps (not that many) but no help. I've tried reading all I can about this but nothing works. Anyone have a solution?

iMac (27-inch Mid 2011), OS X Mavericks (10.9.1)

Posted on Jan 24, 2014 4:14 PM

by arthur112,Solvedanswer
arthur112 arthur112
Level 1 (1 points)
A:

ChrisJ4203, thank you for your help. I have already searched this document and have tried everything I could find with  no results. However, I believe I have finally solved my problem. I was not aware that my iPhone was not connecting to my wi-fi router. My router was listed on my phone, but there was no "check mark" by it's name, so it was not actually connected. I searched out a document on wi-fi connection problems, which suggested a restart of the iPhone. IT WORKED! I was able to connect to my wi-fi router, which then allowed me to update my phone to iCloud. Problem solved. I hope this helps someone else with the same problem. Thanks, again, ChrisJ for your reply.

Posted on Jan 25, 2014 10:29 AM

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arthur112

Q: Can't back up iPhone 5 to iCloud

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 24, 2014 4:17 PM in response to arthur112
    Level 9 (59,919 points)
    iPhone
    Jan 24, 2014 4:17 PM in response to arthur112

    See this support document for help with troubleshooting iCloud backups. http://support.apple.com/kb/TS3992

  • by arthur112,Solvedanswer

    arthur112 arthur112 Jan 25, 2014 10:29 AM in response to ChrisJ4203
    Level 1 (1 points)
    Jan 25, 2014 10:29 AM in response to ChrisJ4203

    ChrisJ4203, thank you for your help. I have already searched this document and have tried everything I could find with  no results. However, I believe I have finally solved my problem. I was not aware that my iPhone was not connecting to my wi-fi router. My router was listed on my phone, but there was no "check mark" by it's name, so it was not actually connected. I searched out a document on wi-fi connection problems, which suggested a restart of the iPhone. IT WORKED! I was able to connect to my wi-fi router, which then allowed me to update my phone to iCloud. Problem solved. I hope this helps someone else with the same problem. Thanks, again, ChrisJ for your reply.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 25, 2014 2:23 PM in response to arthur112
    Level 9 (59,919 points)
    iPhone
    Jan 25, 2014 2:23 PM in response to arthur112

    You're welcome. You were correct in finding that a failure to have an active wi-fi connection would prevent you from getting an iCloud backup. I'm glad you got everything working.