HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer
Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
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All replies
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Helpful answers
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Jan 26, 2014 6:52 PM in response to Tom Lusbyby edwardjc,(Meant to reply to original post, trying to delete this one...)
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Jan 26, 2014 6:53 PM in response to markwhitby edwardjc,Are only 9 people having this problem? I just downloaded and installed the brand-new version of iTunes 11 and it won't open - same error popup shown in Tom's screenshot above. (Windows 8 desktop computer)
What should we do, uninstall and reinstall the previous version? Does anyone know of a fix?
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Jan 27, 2014 10:10 AM in response to Tom Lusbyby mondoon,I am having the same problem as Tom. Any remedy yet?
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Jan 27, 2014 1:19 PM in response to markwhitby NeilBSweet,I am having the same problem, with the same error:

When I press OK, I get this message:
- I have tried copying the QTCF.dll from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support, as suggested on another forum.
- I have tried copying the libxml2.dll from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support, as suggested on another forum.
- I have uninstalled iTunes and reinstalled, then rebooted.
I am running Windows 8, and this problem started when I upgraded to the newest version of iTunes.
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Jan 27, 2014 1:23 PM in response to NeilBSweetby NeilBSweet,★HelpfulI continued to search the forums and came across this one:
https://discussions.apple.com/message/24606602#24606602
I want to give credit to naminegalgbigglesfor solving this one for me. Here is the solution that he posted:
Copy QTMovieWin.dll from
c:\Program Files (x86) \Common Files\Apple\Apple Application Support
and paste into
c:\Program Files (x86) \ iTunes
I believe that I recall having problems with this dll each time I have upgraded iTunes, so I'll be sure to check this particular one next time too.
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Jan 27, 2014 1:25 PM in response to markwhitby paulsan16,I have the same error message after the latest Apple software upgrade. This is just not good enough Apple!!!!!!!!!. Sort it out !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
