HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software
Marypr
Level 1 (7 points)
Mac OS X

Q: itunes wont install, runtime error R6034 also 'apple mobile device' wont start! help!

itunes wont install, runtime error R6034 also 'apple mobile device' wont start! help!

iPad Air Wi-Fi, iOS 7.0.4

Posted on Jan 25, 2014 12:23 PM

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Marypr

Q: itunes wont install, runtime error R6034 also 'apple mobile device' wont start! help!

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  • by csrothwec,

    csrothwec csrothwec Jan 25, 2014 12:28 PM in response to Marypr
    Level 1 (0 points)
    Jan 25, 2014 12:28 PM in response to Marypr

    Trying to download the new iTunes update seems to have screwed up my whole iTunes set-up. I uninstalled the version I had and have re-downloaded again. When I try to install it though, I am getting this message:

     

    "Service 'Apple Mobiel Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to strat system services".

     

    HOW do I 'verify'????

     

    Wierdly, I can access iTunes through my iPhone and Apple TV!

  • by turingtest2,Helpful

    turingtest2 turingtest2 Jan 25, 2014 12:33 PM in response to Marypr
    Level 10 (88,143 points)
    Apple TV
    Jan 25, 2014 12:33 PM in response to Marypr

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)

     

    Remove all of these items in the following order:

    • iTunes
    • Apple Software Update
    • Apple Mobile Device Support (if this won't uninstall move on to the next item)
    • Bonjour
    • Apple Application Support

     

    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

     

     

     

    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

     

     

     

    Please note:

    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.

    HT1925: Removing and Reinstalling iTunes for Windows XP

    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

     

     

    tt2