We made a 60 page photo book of our son and ordered 4 copies for us, our parents, and grandparents for Christmas. They arrived with 34 of the photos blank. I called Apple support, and they apologized, refunded our money (~$500) and transferred me over to tech support who guided me through ordering again. I asked for them to put a note in to double check the book had the photos, but the second round of books came blank again (thanks for looking at them for us Apple! Great that you do Quality Checks :-) (Sarcasm)
So after reading this post, I learned how to preview the book as a PDF and the photos were blank on it also. Here's what worked for me to fix it:
- Duplicated the photo book and shortened it to 20 pages, so preview worked faster.
- Put just the photos that were blank in the duplicate book.
- Edited each photo, and clicked 'enhance'.
- Reviewed the preview, this fixed all but 5 blank photos.
- Edited each photo again, and clicked 'revert to original'.
- Reviewed the preview, now I was down to 3 blank photos.
- Exported these 3 photos, changed their name, and Imported the photos back into Photos
- Reviewed the preview, now I was down to 2 blank photos.
- Can't remember whether I clicked 'enhance' or 'revert to 'original', but one of them worked, and now all the photos showed up in preview.
So, After 4 hours of playing around, I'm ready to call Apple Support, and get them to refund me so I can order again. Hopefully the steps above will help someone else...
The new Photos software is definitely buggy. We ordered books the last two years from the iPhoto app with no problems.
Suggestion to Apple: Show users the PDF preview by default before allowing the order to be placed!