iPhone 5 isn't recognized in Windows 8

Hi KieBender7,

Thanks for using Apple Support Communities. For issues with iPhone not being recognized by iTunes in Windows, I recommend this article:

iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/ts1538

Since you mention that the USB driver is not appearing, this section sounds like it may be the most helpful:

If the Apple Mobile Device USB Driver is not listed

1. Disconnect the device from the computer.
2. Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Note: Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
3. Reconnect the device to the computer.
4. Open the Device Manager in Windows as follows:
   Windows XP: Click Start > Run. In the resulting dialog type devmgmt.msc and press Return.
   Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return. If Windows needs your permission to continue, click "Continue".
   Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return.
5. Expand all the sections labeled below (not all sections may be listed):
   
   • Imaging Devices
   • Other Devices
   • Portable Devices
   • Universal Serial Bus Controllers
6. Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone,Apple iPad,or Apple iPod.

Cheers,

- Ari

Hi there,

I've just followed all of the steps in the article you linked to and my iPhone 5 still isn't being recognized when I plug it in. I'm running iTunes 12.1. Any ideas? Help would be hugely appreciated!

Sona