HT201304: Use Restrictions on your iPhone, iPad, and iPod touch

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StephenIvy
Level 1 (0 points)

Q: how do i cancel an in-app purchase and/or get a refund

how do i cancel an in-app purchase and/or get a refund?

Posted on Jan 25, 2014 3:43 PM

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StephenIvy

Q: how do i cancel an in-app purchase and/or get a refund

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  • by roaminggnome,

    roaminggnome roaminggnome Jan 25, 2014 3:57 PM in response to StephenIvy
    Level 10 (97,411 points)
    Jan 25, 2014 3:57 PM in response to StephenIvy

    All sales are final.

     

    You can try contacting itunes support and asking for an exception.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 25, 2014 4:18 PM in response to StephenIvy
    Level 5 (7,636 points)
    Jan 25, 2014 4:18 PM in response to StephenIvy

    Normally, you don't, because all iTunes & App Sstore purchases are final.

     

    However, you can request a one-time exception from iTunes support:

     

    How to contact an iTunes Advisor

    Go to https://getsupport.apple.com

    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')

    Choose 'iTunes', then 'iTunes Store'.

    A new page will open.

    Choose 'Purchases, Billing & Redemption', then 'Apple ID account billing'.

    Fill out the 'Please tell us more about the issue' box.

    Click the blue 'Continue' button.

    Choose your country.

    Select the contact option that suits your needs best.