HT1657: FAQs about renting movies from the iTunes Store

Learn about FAQs about renting movies from the iTunes Store

GeneFrom Ohio

Level 1 (0 points)

Q: Pre Ordered Movie? Help!

I just thought I was purchasing a movie to watch immediately by doing a pre order method, but it now says I have no purchases. Is a pre order for the future? If so, how do I cancel the order and get my $20 credited?

Posted on Jan 25, 2014 3:48 PM

I have this question too

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by judysings,

judysings Jan 27, 2014 8:47 AM in response to GeneFrom Ohio
Community Specialists

Jan 27, 2014 8:47 AM in response to GeneFrom Ohio

Hi GeneFrom Ohio,

Welcome to the Support Communities!

The information below will explain how Pre-orders work, and how to contact the iTunes Store for your requested refund.

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

- Judy
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HT1657: FAQs about renting movies from the iTunes Store

Q: Pre Ordered Movie? Help!

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by judysings,

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