Computer restarting after changing RAM cards

Question

adela035 Author

Level 1

0 points

Computer restarting after changing RAM cards

My computer continues to restart after upgrading the RAM cards. Below is the documentation. PLEASE HELP! THANK YOU!!

Anonymous UUID: 75DFE1F0-BF8B-947A-00DD-2C913D171672

Sat Jan 25 21:10:54 2014

panic(cpu 1 caller 0xffffff80098dc19e): Kernel trap at 0xffffff8009873a18, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00007fd38b81c6b8, CR3: 0x000000009ea55089, CR4: 0x00000000000206e0

RAX: 0x00007fd38b81c670, RBX: 0x0000000000000005, RCX: 0xffffff8009ee2b20, RDX: 0xfffffffffffff000

RSP: 0xffffff81cff4bc50, RBP: 0xffffff81cff4bc50, RSI: 0x0000000000000005, RDI: 0xffffff802a7caf28

R8: 0x0000000000000001, R9: 0xffffff802a785e00, R10: 0x0000000000000001, R11: 0x0000000000000202

R12: 0xffffff802a7caf28, R13: 0xffffff802a7cee30, R14: 0xffffff81cff4bf10, R15: 0xffffff802a7cee20

RFL: 0x0000000000010282, RIP: 0xffffff8009873a18, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00007fd38b81c6b8, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address

0xffffff81cff4b8e0 : 0xffffff8009822f69

0xffffff81cff4b960 : 0xffffff80098dc19e

0xffffff81cff4bb30 : 0xffffff80098f3606

0xffffff81cff4bb50 : 0xffffff8009873a18

0xffffff81cff4bc50 : 0xffffff800987fd9b

0xffffff81cff4bd10 : 0xffffff8009bd1f9d

0xffffff81cff4bf50 : 0xffffff8009c3de23

0xffffff81cff4bfb0 : 0xffffff80098f3e06

BSD process name corresponding to current thread: ReportCrash

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000009600000

Kernel text base: 0xffffff8009800000

System model name: iMac11,2 (Mac-F2238AC8)

System uptime in nanoseconds: 473857592596

last loaded kext at 314592046645: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f8bc29000, size 348160)

last unloaded kext at 190770912692: com.apple.driver.AppleUSBUHCI 650.4.0 (addr 0xffffff7f8a444000, size 65536)

loaded kexts:

com.vmware.kext.vmioplug.12.1.13 12.1.13

com.vmware.kext.vmx86 0139.86.58

com.vmware.kext.vmnet 0139.86.58

com.vmware.kext.vsockets 90.5.7

com.vmware.kext.vmci 90.5.7

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.14.11

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.kext.AMDFramebuffer 1.1.4

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.AMDRadeonX3000 1.1.4

com.apple.driver.AppleLPC 1.7.0

com.apple.kext.AMD5000Controller 1.1.4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.kext.AMDSupport 1.1.4

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.CoreStorage 380

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

iMac (21.5-inch Mid 2010), OS X Mavericks (10.9.1)

Posted on Jan 25, 2014 6:19 PM

Reply

Answer 1

Lyssa

Level 8

41,327 points

Jan 25, 2014 7:26 PM in response to adela035

Put the original RAM back in the computer. If it works as expected, you need to return the new RAM and get different modules.

What brand did you purcahse and from where? Macs are very picky about the RAM that can be installed.

~Lyssa

Reply

Answer 2

den.thed

Level 9

77,038 points

Jan 25, 2014 7:35 PM in response to adela035

Mac's are very finicky when it comes to RAM.

See the > iMac (Mid 2010): Memory specifications

For reliable suppliers that test their iMac RAM, go to either > OWC or > Crucial

Reply

Answer 3

adela035 Author

Level 1

0 points

Jan 25, 2014 10:38 PM in response to Lyssa

I put the original ram back and I had one extra card similar to the factory one's and it worked.

Factory are Samsung 2GB ddr3 1333Hz, and I had one 4GB.

The ones that I bought were Kingston, and they are the exact same specs. So why wouldn't it work?

Reply

Answer 4

Paul_31

Level 6

14,160 points

Jan 26, 2014 12:19 AM in response to adela035

adela035 wrote:

So why wouldn't it work?

Pretty much as den.thed said - iMacs seem to extremely particular about which RAM is installed. OWC and Crucial are the most often recommended places to buy. They guarantee the RAM will work and will exchange it without quibble if you have problems with it.

Kingston and Corsair RAM often seems to cause problems for users, based on reports on here.

Reply

Answer 5

Lyssa

Level 8

41,327 points

Jan 26, 2014 8:08 AM in response to adela035

adela035 wrote:

I put the original ram back and I had one extra card similar to the factory one's and it worked.

Factory are Samsung 2GB ddr3 1333Hz, and I had one 4GB.

The ones that I bought were Kingston, and they are the exact same specs. So why wouldn't it work?

Like Paul_31 & den.thed said - Macs are very finicky about RAM. It has to be manufactured just right in order to work properly.

Use the links den.thed provided to check your options with OWC or Crucial - you may end up spending a little more money, but the RAM won't give you any troubles.

~Lyssa

Reply