HT202879: About the new iWork for Mac: Features and compatibility

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mwalk
Level 1 (0 points)

Q: I have latest version of Numbers (3.1) but when I try to open a Numbers sp. sheet it says I need a newer version.

Numbers sp sheet is shared. Both user systems on same rev of Numbers.

 

I have latest version of Numbers (3.1) but when I try to open a Numbers sp. sheet it says I need a newer version. There is no newer version available.

 

The files get info box says to open it with Numbers 3.1 (default).  Other user has no problem opening the file.

 

What to do next?

OS X Mavericks (10.9.1)

Posted on Jan 25, 2014 8:16 PM

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mwalk

Q: I have latest version of Numbers (3.1) but when I try to open a Numbers sp. sheet it says I need a newer version.

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  • by SGIII,

    SGIII SGIII Jan 25, 2014 10:16 PM in response to mwalk
    Level 6 (10,681 points)
    Mac OS X
    Jan 25, 2014 10:16 PM in response to mwalk

    Hi mwalk,

     

    Are you sure you are trying to open the document with the newest version of Numbers, located in your Applications folder, not with the old version, which is still on your Mac, in a subfolder named iWork '09? 

     

    The icons are similar, and easily confused.

     

    SG

  • by mwalk,

    mwalk mwalk Jan 25, 2014 10:28 PM in response to SGIII
    Level 1 (0 points)
    Jan 25, 2014 10:28 PM in response to SGIII

    Screen Shot 2014-01-26 at 12.26.50 AM.pngScreen Shot 2014-01-26 at 12.18.52 AM.png

  • by mwalk,

    mwalk mwalk Jan 25, 2014 10:22 PM in response to SGIII
    Level 1 (0 points)
    Jan 25, 2014 10:22 PM in response to SGIII

    I am sure of the version and I am opening it from within the app.

  • by Jerrold Green1,

    Jerrold Green1 Jerrold Green1 Jan 26, 2014 8:44 AM in response to mwalk
    Level 7 (30,001 points)
    Jan 26, 2014 8:44 AM in response to mwalk

    mwalk wrote:

     

    I am sure of the version and I am opening it from within the app.

    Another way to control which version of Numbers is used to open your document is to locate the file in Finder, Right-Click and select Open With: Numbers 3.1. If I were you, I would give that a try before giving up.

     

    Jerry

  • by mwalk,

    mwalk mwalk Jan 26, 2014 12:36 PM in response to Jerrold Green1
    Level 1 (0 points)
    Jan 26, 2014 12:36 PM in response to Jerrold Green1

    I did as you said. No difference in behavior.  The file was saved with 3.0.1.

  • by Jerrold Green1,

    Jerrold Green1 Jerrold Green1 Jan 26, 2014 2:32 PM in response to mwalk
    Level 7 (30,001 points)
    Jan 26, 2014 2:32 PM in response to mwalk

    That's odd. Most of the problems are with not being aware of which version of Numbers is being used to open the document. If you want to email me the file, I'll see if it will open here. I don't know what else to advise you except to go back to an earlier version of the document, either with Browse Versions or with Time Machine.

     

    Jerry

  • by trouble me,

    trouble me trouble me Jan 27, 2014 5:33 AM in response to mwalk
    Level 1 (109 points)
    Mac OS X
    Jan 27, 2014 5:33 AM in response to mwalk

    I was having the same problem with mine, but this worked for me.

    I right clicked on the Numbers icon in my dock and choose remove from dock.

    The opened my App folder and found the new version of Numbers and dragged it to my dock.

    Now it works great. I also did this for the newer versions of Keynote and Pages.

  • by mwalk,

    mwalk mwalk Jan 27, 2014 11:08 AM in response to Jerrold Green1
    Level 1 (0 points)
    Jan 27, 2014 11:08 AM in response to Jerrold Green1

    The file is shared. Other user does not have a problem opening file, changing file and saving file. Both users are using Numbers 3.1. I have replaced Numbers 3.1 with another download. I still get same message of needing new version when opening from within the Numbers 3.1 File Open command.

     

    The "get info" (for the sp.sheet) window shows Open with: Numbers 3.1.app.    I renamed the app to have 3.1 on it, to keep it obvious. 

     

    Where does the decision get made and based on what tag? 

  • by Yellowbox,

    Yellowbox Yellowbox Jan 28, 2014 2:24 AM in response to mwalk
    Level 6 (10,485 points)
    Mac OS X
    Jan 28, 2014 2:24 AM in response to mwalk

    Hi mwalk,

     

    Try this.

     

    Launchpad (second page) Disk Utility

     

    Screen Shot 2014-01-28 at 9.20.53 pm.png

     

    Or if you can't find it there,

     

    Apple Menu > About This Mac > More Info > Storage > Disc Utility

     

    Select Macintosh HD and Repair Permissions.

     

    Regards,

    Ian.

  • by Yellowbox,

    Yellowbox Yellowbox Jan 28, 2014 2:28 AM in response to mwalk
    Level 6 (10,485 points)
    Mac OS X
    Jan 28, 2014 2:28 AM in response to mwalk

    Another thought,

     

    Get Info then Scroll the Info window to see the very bottom. Do you have Read and Write privilege?

     

    Regards,

    Ian.

  • by cpapken,

    cpapken cpapken Jan 28, 2014 6:34 AM in response to trouble me
    Level 1 (0 points)
    Jan 28, 2014 6:34 AM in response to trouble me

    Thank you! I've been pulling my hair out trying to get to a tax doc. I would not have considered the possibility of the wrong version being on my dock.

  • by ronniefromcalifornia,

    ronniefromcalifornia ronniefromcalifornia Jan 28, 2014 9:01 PM in response to mwalk
    Level 2 (230 points)
    Jan 28, 2014 9:01 PM in response to mwalk

    I am not experiencing this problem, but I was having some other issues and a techie friend suggested, as a last resort, try deleting the Numbers folder in a directory called Containers. It worked for me.

     

    Close Numbers

    Finder, in the Go menu bar item, click Go to Folder

    In the Go to Folder window, paste: ~/Library/Containers/

    Click Go

    In that folder, delete com.apple.iWork.Numbers

    Restart the computer

    Launch Numbers

     

    My friend said that if I had any Numbers preferences, custom templates, etc... they'd be gone. That wasn't an issue for me, so I didn't really ask how to do this and not lose those things. Maybe you can save that folder off instead of deleting or something, but I don't really know.

  • by ronniefromcalifornia,

    ronniefromcalifornia ronniefromcalifornia Feb 1, 2014 4:02 PM in response to mwalk
    Level 2 (230 points)
    Feb 1, 2014 4:02 PM in response to mwalk

    More information on uninstalling.

    http://www.macobserver.com/tmo/answers/how-to-uninstall-remove-mac-os-x-programs -and-applications

  • by WarrenO,

    WarrenO WarrenO Feb 16, 2015 9:12 PM in response to mwalk
    Level 1 (10 points)
    Feb 16, 2015 9:12 PM in response to mwalk

    I had the same problem. The Numbers document was saved out by a third party cloud service, and on the "remote" machine I could not get it to open.

     

    I got a good close look at the file size: 0 bytes. Somehow, the remote copy contained no data.

     

    I went back to the original machine and duplicated the Numbers file. That file's duplicate then opened correctly on the remote system.

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