S8muel
Level 1 (0 points)

Q: Is over 400 hours (and counting) normal for iTunes to authenticate an iBook?

Is over 400 hours (and counting) normal for iTunes to authenticate an iBook before uploading to iBooks store? Does the size of the document make a difference?

 

Any help or advice greatly appreciated.

 

Thanks

MacBook Air

Posted on Jan 26, 2014 1:19 AM

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S8muel

Q: Is over 400 hours (and counting) normal for iTunes to authenticate an iBook?

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  • by vinnyvg,Helpful

    vinnyvg vinnyvg Jan 27, 2014 8:37 PM in response to S8muel
    Level 4 (1,880 points)
    Desktops
    Jan 27, 2014 8:37 PM in response to S8muel

    Nothing  is "Normal" when dealing with uoloads to the store!

     

    Delivering to the store and getting  it past the review team these days  does not take a long time.

    I am not sure  they send any  emails about anything, you  have your "Control Panel"  which is iTunes Connect.

    When you  open - and you  should do every 24 hours after  uplaoding a book -  on the right second down  you will see Ticket History - if the is a red "ticket" you need to check  what it says and correct the problem, then re-deliver your book.

    If there is no ticket advised, open Manage your Books and check if the cover page is showing. it will have a green dot and On 51 Stores or a red dot and Not on 51 stores.

  • by S8muel,

    S8muel S8muel Jan 28, 2014 2:45 PM in response to vinnyvg
    Level 1 (0 points)
    Jan 28, 2014 2:45 PM in response to vinnyvg

    Thank you for your response vinnyvg

     

    I have no ticket showing, and nothing showing in the Manage your Books on iTunes Connect, however this is what do see...

     

    Screen Shot 2014-01-28 at 22.34.29.png

    Rather disconcerting, have emailed iTunes via iTunes Connect contact us to see if they can clarify.

     

    Thanks again.

  • by vinnyvg,

    vinnyvg vinnyvg Jan 28, 2014 4:33 PM in response to S8muel
    Level 4 (1,880 points)
    Desktops
    Jan 28, 2014 4:33 PM in response to S8muel

    OK, by coincidence this  happened to me just  yesterday as I was updating  a book, I   was doing other things and  noticed after about an  hour  it was still  showing loading lines.

     

    Its locked up somewhwere and  I just closed/ force close if needed.. and started the delivery process again.

     

    This time it  took 20 minutes or so which was what I expected.

     

    If it  happens a second time, try starting the  Publish from within iBA, but  first  check the  xxxxxxx.itmsp number and  check if it issues a new xxxxx.itmsp, if it does.. delete the old one to avoid confusion.