Q: error Ox80092013
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Jan 28, 2014 9:47 AMby pedro d,Hello there, sonia375.
The following Knowledge Base article links to some great information regarding your very error message:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/ts1424
Particularly:
iTunes Store reporting error 0x80090318 Apple software on Windows: May see performance issues and blank iTunes Store Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Jan 28, 2014 9:48 AMby turingtest2,Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
- iTunes
- Apple Software Update
- Apple Mobile Device Support (if this won't uninstall move on to the next item)
- Bonjour
- Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
