HT4623: Update the iOS software on your iPhone, iPad, and iPod touch

Learn about Update the iOS software on your iPhone, iPad, and iPod touch

Nighthawk1234

Level 1 (0 points)

Q: ipad will not turn on

my ipad will not turn on . i connected it to i tunes to restore it but software finally crashed with error message unknown error ( 4014 )

iPad, iOS 7.0.4, have connected to itunes but ipad

Posted on Jan 26, 2014 8:48 AM

I have this question too

Solved

Level 1 (10 points)

A:

Did you ever get any resolution? I have been told the only thing I can do is replace. This is not the apple I know and love(d)!?

Posted on May 4, 2014 7:18 AM

Q: ipad will not turn on

All replies

Helpful answers

by mario49,

mario49 Jan 28, 2014 1:38 PM in response to Nighthawk1234
Community Specialists

Jan 28, 2014 1:38 PM in response to Nighthawk1234
Hello Nighthawk1234,

Thanks for using Apple Support Communities.
For more information on this, take a look at:

iOS: Restore errors 4005, 4013, and 4014
http://support.apple.com/kb/TS5314

Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Learn more about updating OS X.
Learn more about updating Windows.
Restore using another USB cable.
Restore your device on another computer.

Best of luck,
Mario
Reply options

Link to this post

by jenipha,Solvedanswer

jenipha May 4, 2014 7:18 AM in response to Nighthawk1234
Level 1 (10 points)

May 4, 2014 7:18 AM in response to Nighthawk1234

Did you ever get any resolution? I have been told the only thing I can do is replace. This is not the apple I know and love(d)!?
Reply options

Link to this post

by Nighthawk1234,

Nighthawk1234 May 4, 2014 7:57 AM in response to Nighthawk1234
Level 1 (0 points)

May 4, 2014 7:57 AM in response to Nighthawk1234

I finally took my ipad to the Apple store and they did a few electronic tests.Then stated the electronic circuit inside the ipad was faulty. The ipad was still fairly new so they replaced the ipad with a new one. I was very happy with the final outcome
Reply options

Link to this post