HT204347: How to find the serial number of your MacBook Pro
Learn about How to find the serial number of your MacBook Pro
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Helpful answers
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Jan 26, 2014 9:59 AM in response to ribtigby dominic23,"Stuck" means not working?
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best.